ITIL Specialist 2 - Technical Operation Specialist

TravelBank is a fast-paced, innovative company where talented and passionate people come together to build exceptional products. Guided by our mission to craft best-in-class experiences through collaboration, trust, and communication, we foster a close-knit culture where individuals can grow, innovate, and make a real impact. Responsibilities

• Support daily Technical Operations activities, ensuring reliable execution of IT service management processes, platform administration, and operational workflows.
• Administer and maintain operational tools and platforms including Jira, Confluence, GitHub, CI/CD solutions, monitoring tools, and related technologies.
• Coordinate and support incident management, production troubleshooting, root cause analysis, and service restoration activities.
• Execute approved production changes, database queries, and operational tasks in accordance with established controls and procedures.
• Manage user access requests, permissions, role assignments, and Segregation of Duties (SoD) controls to maintain compliance and security requirements.
• Develop, maintain, and improve runbooks, knowledge articles, standard operating procedures (SOPs), and operational documentation.
• Partner with Engineering, Security, Compliance, Product, and Support teams to implement operational improvements and drive service excellence.
• Support audit, governance, and compliance initiatives by collecting evidence, maintaining documentation, and ensuring adherence to established policies and controls.

Bachelor’s degree or equivalent work experience -ITIL Service Management Foundation certification -At least 3 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library. Preferred Skills/Experience

• Knowledge of ITIL Framework, IT Service Management (ITSM), Incident Management, Change Management, and Problem Management best practices.
• Experience with platform administration including system configuration, permissions management, integrations, and operational support.
• Hands-on experience with Jira, Confluence, GitHub, CI/CD pipelines, monitoring tools, and workflow automation platforms.
• Understanding of access management, least-privilege security principles, and Segregation of Duties (SoD) controls.
• Knowledge of Software Development Lifecycle (SDLC), Agile methodologies, and DevOps practices.
• Experience supporting production environments, troubleshooting technical issues, and coordinating operational responses.
• Familiarity with audit, compliance, governance frameworks, ISO 27001, SOC 2, and technology control processes.
• Strong organizational, communication, documentation, stakeholder management, and cross-functional collaboration skills.

Preferred Certifications

• ITIL Foundation Certification
• Atlassian Administration Certification (Jira and/or Confluence)
• AWS Cloud Practitioner or equivalent cloud certification
• Certified Scrum Master (CSM), SAFe, or other Agile certifications
• Security+, ISO 27001 Foundation, or other governance/security certifications

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants., DVSport

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