Online Support Technician

This part-time job includes providing specialized support for the Canvas Learning Management System while collaborating with other departments such as the Library and Testing Centers to provide support for digital learning and testing environments. It will also include the remediation of documents for Accessibility purposes in addition to other technical issues for Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.

**This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified., Physical Activity of this position Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Physical Requirements of this position Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever. Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading. The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Must be a current Weber State University student to apply.

Requires basic computer experience (Microsoft Office, Microsoft Windows and Mac operating systems, and various browsers.)

Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided. Preferred Qualifications Prefer past customer service experience and excellent computer troubleshooting skills. Experience as an online student. Familiarity with issues common to Internet browsers. Background Check? No Posting Detail Information