IT Supporter

As an IT Support Specialist, you’ll provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, support user accounts and devices, and help maintain a reliable and secure technology environment. You’ll often be the first point of contact when a team member needs technical help, so strong communication and customer service skills are just as important as technical knowledge.

Tasks & Responsibilities:

• Provide technical support for desktops, laptops, mobile devices, printers, and other office technology
• Troubleshoot hardware, software, connectivity, and application issues
• Respond to employee IT questions and support requests in a professional and timely manner
• Install, configure, and maintain computers, software, peripherals, and user devices
• Set up equipment and system access for new employees
• Assist with user accounts, passwords, permissions, email, and access-related issues
• Diagnose Wi-Fi, network, VPN, and basic connectivity problems
• Document technical issues, resolutions, and recurring problems
• Escalate complex technical issues when additional support is required
• Assist with software updates, patches, equipment replacements, and technology upgrades
• Help maintain IT equipment inventory and organize company technology assets
• Follow company procedures related to cybersecurity, data protection, and system access
• Educate employees on basic technology best practices and common troubleshooting steps

• Strong troubleshooting and problem-solving abilities
• Working knowledge of Windows
• Familiarity with Microsoft Teams
• Basic understanding of computer hardware, networking, Wi-Fi, and peripheral devices
• Excellent communication and customer service skills
• Ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Ability to prioritize multiple support requests in a fast-paced environment
• A proactive attitude and willingness to learn new technologies

Previous IT support, help desk, technical support, or desktop support experience is preferred.

Amplify is committed to creating a professional, collaborative, and inclusive workplace where employees are respected and encouraged to contribute. We value people who take ownership of their work, support their teammates, and consistently look for better ways to solve problems.

Amplify is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance