Web Application Support Manager

We are recruiting a Web Application Support Manager to lead the people, systems, and processes supporting a global enterprise application environment. This hands-on leadership role combines application support, web infrastructure, release management, project oversight, and technical problem-solving. Key Responsibilities Lead North American support operations for externally facing applications and web-hosted systems. Manage technical professionals while overseeing performance, development, staffing, and compensation recommendations. Direct release management, change management, capacity planning, performance tuning, and production support activities. Support environments involving Oracle WebLogic, Apache Tomcat, Apache, Linux/Solaris, Jira, SharePoint, AccuRev, and Planview. Partner with application development, architecture, infrastructure, and business teams on system design and implementation. Manage multiple technical projects while identifying risks, resolving service issues, and protecting company and client information. Help establish global application-support standards, policies, processes, and technology recommendations.

Bachelor’s degree in Computer Science or Computer Engineering. At least eight years of experience supporting web systems, application infrastructure, or enterprise information services. Technical experience with Oracle WebLogic, Apache Tomcat, and Apache web environments. Demonstrated success leading application support specialists or other technical professionals. Strong background in project management, release management, change management, capacity planning, and production problem resolution. Ability to communicate effectively with technical teams, business leaders, clients, and vendors. Willingness to provide off-hours support and travel occasionally as business needs require. Must be authorized to work in the United States without current or future employer sponsorship.