IT Operations Domain Director

In-Office or Remote Hiring Remotely in United States Expert/Leader In-Office or Remote Hiring Remotely in United States Expert/Leader Leads regional IT infrastructure operations across North and Central America, overseeing service quality, governance, financial performance, vendors, cybersecurity alignment, incident escalation, and continuous improvement. Coordinates service delivery teams and major transformation programs involving cloud, workplace technology, networks, and cybersecurity. Partners with business leaders, global IT teams, service providers, and site leadership to improve operational efficiency, automation, compliance, and service maturity. The summary above was generated by AI

Legrand has an exciting opportunity for an IT Operations Domain Director to join the Lengrand North & Central America (LNCA) Corporate Team remotely. Reporting directly to the Head of IT Operations, the IT Operations Domain Director is responsible for the operational performance, service quality, financial management, and continuous improvement of Infrastructure services across LNCA, ensuring alignment between business expectations, operational excellence, cybersecurity requirements and Group IT standards.

The Domain Director acts as the primary Infrastructure representative for the region and serves as the key interface between regional application IT teams, Global Infrastructure teams, service providers, and operational delivery teams. The role is responsible for promoting, communicating, and ensuring adoption of Group Infrastructure standards and operating models across all LNCA entities.

The position combines service ownership, vendor management, operational leadership, financial accountability, and transformation management. The IT Operations Domain Director is expected to improve service efficiency, increase regional autonomy, drive automation, and ensure reliable service delivery across all LNCA entities while supporting Legrand’s global IT strategy with an opportunity to influence and shape infrastructure strategy., What Will You Do?

• Serve as the primary Infrastructure partner for LNCA business leaders, aligning service roadmaps, investments, and operational capabilities with business priorities.
• Lead and coordinate Service Delivery Managers (manager of a specific sector like network) to ensure consistent service delivery, operational governance and alignment with regional business priorities.
• Accountable for the performance, governance, financial efficiency and evolution of Infrastructure services delivered across LNCA.
• Ensure regional infrastructure services align with Group standards, security requirements, and operating models while driving stakeholder adoption and compliance.
• Manage service providers, managed services contracts, and local vendors.
• Define and monitor KPIs, SLAs, customer satisfaction, and service improvement plans.
• Ensure proper execution of Incident, Problem, Change, Asset, and Capacity Management processes.
• Act as escalation manager for critical incidents affecting the region.
• Support regional business units and site leadership teams by aligning IT services with business priorities.
• Coordinate major infrastructure programs impacting the Americas region, including Cloud Transformation, Modern Workplace, Cybersecurity remediation, Network modernization, and operational efficiency initiatives.
• Ensure compliance with Group standards, cybersecurity policies, audit requirements, and regulatory obligations.
• Improve operational efficiency through process simplification, automation, and productivity initiatives.
• Develop team capabilities and increase operational maturity across the region., Leads Rapid7’s global technical sales organization across Sales Engineering Specialists, Forward Engineering, Labs, and the Center of Excellence. Develops technical sales strategy, organizational roadmaps, succession frameworks, and engineering capabilities while partnering with sales leadership. Oversees integrations, demo infrastructure, enterprise platform architecture, ROI modeling, resource planning, and cross-functional execution. Drives organizational scaling, executive alignment, talent development, and measurable contributions to revenue and product innovation. Top Skills: APIsCloud ComputingEnterprise Security PlatformsSecurity Orchestration Automation And Response (Soar) Rapid7

Vector Command Specialist

22 Minutes Ago Remote or Hybrid United States 89K-121K Annually Mid level 89K-121K Annually Mid level Artificial Intelligence * Cloud * Information Technology * Sales * Security * Software * Cybersecurity Supports customers using Rapid7’s Vector Command Red Team service through attack surface analysis, reconnaissance, OSINT, reporting, customer communications, and request prioritization. The role coordinates with Red Team, MDR, and MVM teams; conducts manual network and service reconnaissance; develops scripts to analyze attack surface data; monitors customer exposures; and performs entry-level external penetration testing. It also includes customer onboarding, monthly reporting, update calls, and translating technical security concepts for nontechnical stakeholders. Top Skills: Ieee 802.11Internet Protocol SuiteLinuxOsintPenetration Testing ToolsPowershellPythonUnixVector Command PlatformWindows, Wipfli

• Bachelor of Science in information technology, computer science, engineering, business administration or equivalent experience.

Experience:

• 10+ years of experience in IT service delivery or operational management.
• Strong background in vendor and contract management.
• Expertise in budgeting, capacity planning and service governance.
• Familiarity with ITIL and cross-functional service integration.
• Experience operating within complex technology ecosystems including enterprise ITSM platforms, infrastructure monitoring tools, budgeting and contract management systems, Microsoft 365 and cloud platforms such as Azure.
• Strong verbal and written communication skills in English; additional languages are an asset.

Skills & Knowledge:

• Strong knowledge of cybersecurity frameworks (NIST, CIS Controls) and risk management principles.
• Leverage operational metrics, KPIs, financial indicators, and service analytics to support data-driven prioritization and continuous improvement.
• Knowledge of IT governance, compliance frameworks, and enterprise operating models.
• Leadership and Team Empowerment: ability to motivate and develop geographically distributed teams, leading by influence and trust.
• Cross-Functional Communication: excellent interpersonal skills to navigate technical, operational and business layers, and synthesize complex information for different audiences.
• Ability to manage expectations of stakeholders including senior leadership, business representatives and external vendors across regions.
• Cultural Intelligence: comfortable operating in a multicultural, multi-time-zone environment.
• Change Enablement drives continuous improvement, transformation initiatives, automation, agile ways of working and cloud shifts.
• Maintain composure during critical incidents, assesses risks and makes timely decisions with incomplete data.
• Customer-Value Orientation: strong focus on service excellence and measurable value for internal customers.
• Strong stakeholder management skills with experience partnering across business, IT, vendor, and audit functions.

Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us., Remote or Hybrid United States 117K-158K Annually Senior level 117K-158K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Leads Procore consulting engagements by translating client business needs into requirements, architecting and implementing solutions, designing quality processes, reviewing testing and budgets, improving workflows, supporting sales, and mentoring engineering and consulting teams. The role serves as a Procore subject matter expert, oversees quality management and SDLC methodologies, develops service offerings, and drives client satisfaction and team growth. Top Skills: ProcoreSoftware Development Life Cycle (Sdlc)

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Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.