Gen AI Engineer

• Design scalable and robust GenAI architectures using LLMs, multimodal models, and retrieval-augmented generation (RAG).
• Fine-tune foundation models using domain-specific data.
• Implement prompt engineering, instruction tuning, and reinforcement learning from human feedback (RLHF).
• Integrate GenAI capabilities into enterprise platforms using APIs, SDKs, and orchestration tools.
• Implement responsible AI practices including bias detection, hallucination mitigation, and explainability.
• Drive experimentation with new models, agents, and frameworks (e.g., LangChain, LlamaIndex, OpenAI, Anthropic, etc.).

• 10+ years of software engineering and development experience
• Strong experience in building and deploying GenAI applications in production.
• Strong programming with Python and familiar with GenAI libraries (Transformers, LangChain, Hugging Face, etc.).
• Deep understanding of LLMs, embeddings, vector databases (e.g., FAISS, Pinecone, Weaviate).
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Familiarity with CI/CD for ML workflows and versioning tools like MLflow or DVC.
• Hands-on experience designing and building cloud-native solutions (preferably on AWS)
• GenAI tools and frameworks (e.g., LLMs, vector databases, prompt orchestration, LangChain, Bedrock) will be a PLUS
• Familiar with AWS AI/ML services (e.g., SageMaker, Bedrock, Comprehend, Lex) is a PLUS
• AWS AI certification
• Financial Services experience, Amazon Web Services (AWS), Application Programming Interface (API), Artificial Intelligence (AI), Call Centers, Certified Coding Specialist (CCS), Cloud Computing, Computer Programming, Continuous Deployment/Delivery, Continuous Integration, Dental Insurance, Docker, Financial Services, GCP (Good Clinical Practices), Health Insurance, LEX (LEXical analyzer), Leadership, Microsoft Windows Azure, Python Programming/Scripting Language, Reinforcement Learning, Return on Investment (ROI), Software Development, Software Engineering, Technical Strategy, Vision Plan

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.

• We are a “people” company.
• We are a flat organization.
• We believe the best idea win.
• We believe in radical truth.
• We attract strong-minded people with fierce intellect.

Mission Statement: CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.