Information Technology Analyst job in Sacramento

Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration.

Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks.

Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX).

UCCE contact center and/or Call Studio/CVP IVR scripting is desirable.

Able to manage TSR ticketing that involves adding or deactivating call center agents.

Experience working with Jabber

Experience with Cisco’s Instant Messaging and Presence (IM&P) services

Experience with WebEx administration and maintenance

Experience deploying Jabber, IM&P, and/or WebEx is highly desirable.

This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed.