IT Site Support

• This role supports an active AV conference room refresh project, providing hands-on hardware installation, device configuration, and end-user IT support across approximately 40 rooms at the client’s Oak Brook facility., * Swap out legacy AV and conference room hardware, installing new devices including Neat and Neat Center units
• Perform basic device configuration and plug-and-play setup for refreshed conference room equipment
• Troubleshoot AV and network connectivity issues to ensure all devices are properly connected and operational
• Manage and resolve incoming IT support tickets within defined SLAs using the client’s ITSM platform
• Support end users across laptops, desktops, printers, and AV equipment
• Collaborate closely with the network team and one additional local support team member throughout the refresh project

• 3-5 years of IT support experience in a site, desktop, or field support capacity
• Hands-on experience swapping, installing, and connecting conference room AV equipment
• Basic AV and network troubleshooting skills, including verifying device network connectivity
• Experience supporting laptops, desktops, and printers
• Proficiency with an ITSM ticketing tool, managing tickets against SLAs (ServiceNow strongly preferred)
• High school diploma or equivalent

Preferred Qualifications:

• Direct experience with Neat devices, particularly Neat Center
• Experience in a Microsoft Teams Rooms (MTR) environment
• Familiarity with Dell hardware
• ServiceNow, Neat, or AV certifications
• Demonstrated ability to work independently as a self-starter while also contributing as a collaborative team player