Technical Support Analyst II (Audio-Visual)

This is an end user focused technical support role centered on audio visual systems supporting daily meetings and events across a major corporate facility. The person in this role will troubleshoot and maintain conference room hardware and software, train end users, and help keep a large scale AV environment running smoothly across platforms like Microsoft Teams Rooms, Crestron, Poly, Logitech, and Neat., * Provide day to day support, maintenance, and troubleshooting for conference room audio visual hardware and software

• Assist end users with meeting scheduling, room setup, and reported technical issues
• Monitor system health across Microsoft InTune, Crestron, Logitech, Poly, Neat, and AppSpace digital signage platforms
• Conduct daily site walkthroughs to proactively identify down systems
• Run and review system health reports to catch issues early
• Support camera tracking systems and related meeting technology
• Train end users on proper use of AV systems to reduce recurring issues
• Research new AV products and stay current on production systems
• Collaborate with senior AV staff, vendors, digital teams, and sourcing teams to resolve issues

• Hands on experience with audio visual equipment such as Microsoft Teams Rooms, Crestron, Polycom, Neat, or Logitech
• Ability to lift 50 pounds, bend, climb ladders, and maneuver under tables and furniture
• Strong communication skills with a clear focus on end user enablement
• Ability to manage multiple tasks, prioritize, and meet deadlines in a fast paced environment
• Comfortable working 100 percent onsite

Preferred Qualifications:

• Direct experience with all listed AV platforms, though not required
• Basic networking knowledge
• Strong analytical skills with the ability to interpret system data and reporting
• Experience supporting large scale corporate meeting or event environments