IT Operations Manager

We’re looking for an IT Operations Manager to lead and scale our IT function. This is a management role responsible for running the help desk team, owning core IT processes, and driving automation across the business. We’re looking for someone organized, dependable, and proactive - someone who enjoys both leading operations and improving them through automation. Brand: TripleTen What you will do:

• Lead the help desk team: ticket triage, agent processes, knowledge base, and escalations
• Administer Google Workspace and manage access across a SaaS stack
• Own and improve core IT processes, including employee onboarding and offboarding
• Build and maintain no-code automations to streamline internal workflows and reduce manual work
• Troubleshoot identity, authentication, and access issues
• Support IT procurement and vendor coordination
• Drive cross-functional projects such as tool migrations and system integrations

• Prior experience in an IT operations leadership or senior role
• Hands-on experience administering Google Workspace and a SaaS environment
• Strong skills in no-code automation tools (Jira automation, Make.com, Zapier, or similar)
• Experience leading or running a help desk function
• Comfortable troubleshooting identity, authentication, and connectivity issues
• Experience supporting employee lifecycle processes
• Familiarity with HRIS platforms is a plus

About you:

• A strong people manager who can lead a team and set clear processes
• Organized, reliable, and consistently on time with commitments
• Process-oriented - you spot repetitive work and automate it
• Service-minded - you care about employee experience
• Clear communicator who works well across teams

• Fully remote, full-time role with flexible hours to balance work and personal life.
• A supportive and inclusive team where empathy, respect, and open communication are valued.
• Opportunities for learning, mentorship, and professional growth.
• Competitive compensation with transparent working conditions.
• A suite of thoughtfully chosen collaboration tools: Miro, Notion, Google Workspace.

*At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities. **This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

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