System Administrator I (Infrastructure and Sustainment)

We are seeking a System Administrator for a funded role to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems., * Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

• Bachelor’s degree in a technical discipline
• Minimum of three (3) years of system administration experience or eight (8) years’ experience in lieu of degree.
• DoD 8570 IAT II level certification.

The pay range for this position is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to provide an equitable and competitive comprehensive compensation package. These considerations include, but are not limited to, contracted rates, education, certification(s), experience, specific competencies required for this position, and geographic location.

Vibrint’s comprehensive compensation package includes but is not limited to: competitive salary; annual merit-based salary increase and discretionary bonus program; 401(k) plan with a company contribution; 11 paid federal holidays; 160 hours of paid time off; medical, dental, vision, life and short- & long-term disability insurance; employee assistance program; and a generous professional development allowance.

Vibrint is a trusted provider of mission-critical systems and analysis that transform our customers’ capacity and capability in harvesting and harnessing data. Working alongside many of the most talented professionals in public service, we work tirelessly to create and sustain new solutions and services that meet the stringent demands across a variety of customer missions.

Our people know they’ll be doing work that matters at the heart of the national security mission, exploring new possibilities at the cutting edge of technology. They know they will be well-rewarded and recognized for their commitment. Our people know they will enjoy plentiful opportunities to grow, thrive, and have fun as a member of the Vibrint family. Join Vibrint, where your career is a priority, and your future is our shared goal.