Network Technician

Join our team! XTL Transport is currently looking for an experienced Network Technician to join our team. Schedule: Monday to Friday - 40 hours/week; on-call as needed.

Network Backup & Infrastructure Support

• Maintaining sufficient working knowledge of LAN/WAN, switching, routing, and wireless networks across all sites
• Assist with day-to-day monitoring of network performance and availability across all XTL locations, escalating anomalies or outages to the Network Manager
• Support WAN connectivity and perimeter security tasks in coordination with XTL’s network MSP, under Network Manager direction
• Maintain working familiarity with Zscaler ZPA zero-trust deployment to support user access issues * Assist with physical and wireless network tasks at warehouse and office locations, including cabling, switch port work, and access point troubleshooting
• Support virtual environments through VMware and Hyper-V * Monitor, maintain and test Veeam backups
• Test and apply system updates and patches as directed by the Network Manager XTL Transport Inc.

End-User Support

• Resolve level 1 support tickets via Freshservice: hardware, software, connectivity, and account issues * Support end users with timely, well-documented resolutions
• Participate in onboarding/offboarding IT workflows
• Administer user accounts and access provisioning
• Manage workstation and peripheral deployments, imaging, and hardware lifecycle tasks
• Support Zebra scanner fleet hardware, including device readiness, troubleshooting, lifecycle coordination, and management through MDM
• Escalate issues outside scope to senior IT staff with clear internal ticket notes, including relevant context and troubleshooting already attempted before escalation

• Post-secondary education in computer science, network engineering, information technology, or a related discipline - or equivalent practical experience
• 3-5 years of IT experience with meaningful exposure to network infrastructure
• Working knowledge of core networking concepts: LAN/WAN architecture, VLANs, basic routing, switch configuration, and Wi-Fi troubleshooting
• Exposure to firewall administration, zero-trust network access concepts, or Zscaler ZPA specifically
• Proficiency with Microsoft 365 and Entra ID / Azure AD administration
• Proficiency with MacOS and iOS devices and administration
• Hands-on experience with Windows 10/11 desktop support and common enterprise hardware
• Demonstrated ability to work independently on routine network and support tasks Preferred / Asset
• Experience with IBM (AS400) systems
• Working knowledge with Microsoft Intune and Apple Business Manager
• Familiarity with ITSM ticketing systems (Freshservice, ServiceNow, or equivalent)
• Exposure to EDR/MDR platforms for security event triage and escalation workflows
• Experience in a transportation, logistics, or fleet-intensive operating environment
• Exposure to EDI data processing and analysis * Clear written and verbal communication skills in English; French an asset Certifications (Preferred)
• CCNA (or actively working toward) or equivalent vendor networking certification
• Firewall vendor certification (e.g., Cisco, Fortinet)