Desktop Support

Our client is seeking an experienced Desktop Support Technician to support a large-scale initiative converting Windows-based workstations to the IGEL thin-client platform. This role will work directly with clinical and operational teams to deploy devices, validate workflows, troubleshoot technical issues, and document migration outcomes across multiple healthcare campuses.

Key Responsibilities

• Perform Windows-to-IGEL device conversions and deployments.

• Provide onsite desktop support and troubleshooting for end users.

• Validate application and peripheral functionality before and after migration.

• Troubleshoot issues related to scanners, cameras, signature pads, credit card readers, printers, and other peripherals.

• Document successful conversions, exceptions, blockers, and remediation steps.

• Support user data migration efforts involving OneDrive and SharePoint.

• Work closely with Endpoint Engineering, Service Operations, and clinical stakeholders to resolve migration challenges.

• Travel to various Houston facilities as required.

• 2+ years of Desktop Support experience.

• Experience with Windows operating systems, endpoint deployment, and hardware troubleshooting.

• Understanding of VDI, virtualization, thin-client environments, or IGEL technology.

• Strong troubleshooting and problem-solving skills.

• Experience supporting Microsoft 365 technologies, including OneDrive and SharePoint.

• Excellent written documentation and communication skills.

• Ability to work independently in a fast-paced healthcare environment.

Skills

Desktop, Troubleshooting, Technical support, Customer service

Top Skills Details

Desktop, Troubleshooting, Technical support

Additional Skills & Qualifications

• Previous healthcare IT experience.

• Experience supporting IGEL, VDI, Citrix, or VMware environments.

• Experience with enterprise device refresh or migration projects.

• Familiarity with endpoint documentation, asset tracking, and project-based deployments, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.