Desktop Support Technician

TEKsystems is seeking Desktop Support Technicians to provide onsite technical support services for Loma Linda University Medical Center (LLUMC). The technicians will support enterprise-level IT environments and work under the direction and supervision of LLUMC management. This role is responsible for providing end-user support for desktops, laptops, mobile devices, telephony equipment, and related hardware and software systems. The ideal candidate will have at least 2 years of IT support experience in a corporate or healthcare enterprise environment and possess strong troubleshooting and customer service skills., Provide onsite desktop support for Windows and Mac workstations. Install, configure, and troubleshoot desktop and laptop hardware. Support mobile devices including smartphones, tablets, and associated applications. Configure, deploy, and support telephone and telephony equipment. Diagnose and resolve hardware, software, operating system, and connectivity issues. Support Microsoft Windows operating systems and standard enterprise applications. Create, manage, and update support tickets in the organization’s IT Service Management (ITSM) platform. Perform user account support, password resets, and workstation setup activities. Install software updates, patches, and approved applications. Support printers, peripheral devices, docking stations, monitors, and related equipment. Provide timely technical support to end users while maintaining a high level of customer service. Escalate complex technical issues to appropriate support teams when necessary. Document troubleshooting steps, resolutions, and asset information according to established procedures. Assist with device deployments, refresh projects, office moves, and technology rollouts., This position is performed onsite at Loma Linda University Medical Center facilities in San Bernardino County. Consultants will work under the direction and supervision of LLUMC management and within LLUMC-controlled environments. Services are provided on a time-and-materials basis, and weekly timesheet approval by the designated LLUMC representative constitutes acceptance of services performed.

Minimum 2 years of desktop support experience in an enterprise IT environment. Experience supporting Windows desktop operating systems. Basic experience supporting MacOS devices. Experience supporting mobile devices and telephony equipment. Knowledge of hardware troubleshooting, software installation, and device configuration. Familiarity with Active Directory, Microsoft Office, and common enterprise applications. Experience using a ticketing or service management system. Strong customer service, communication, and problem-solving skills. Ability to work independently and as part of a team. Preferred Qualifications Previous healthcare or hospital IT support experience. Experience with Microsoft Intune, SCCM, or other endpoint management solutions. CompTIA A+, Network+, or similar technical certifications. ServiceNow ticketing experience Experience supporting large-scale enterprise environments. Skills Desktop, Troubleshooting, Technical support Top Skills Details Desktop,Troubleshooting,Technical support

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.