IT Infrastructure Analyst

Lighthouse Technology Services is partnering with our client to fill their IT Infrastructure Analyst position! This is a 12 - 18 month contract and will be hybrid in Buffalo, NY.

This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You’ll Be Doing:

• Act as the primary liaison between patch management and application teams to coordinate patching schedules and requirements
• Maintain comprehensive documentation for all change schedules, patch deployment plans, and related infrastructure processes
• Respond to and resolve escalated help desk tickets by analyzing and isolating technical issues using diagnostic tools
• Complete systems maintenance activities including patching, health checks, operating system updates, and configuration validation
• Facilitate cross-team meetings and manage communication with technical stakeholders on time-sensitive infrastructure changes
• Lead troubleshooting efforts for complex technical incidents and escalate issues appropriately to senior staff
• Manage multiple work orders and customer requests while prioritizing based on business impact and urgency
• Participate in team project initiatives and identify process improvement opportunities to enhance operational efficiency
• Provide coaching and mentorship to less experienced team members on standard operating procedures
• Ensure adherence to internal control standards and escalate risk-related issues as needed

• 4+ years of experience in IT infrastructure, systems administration, or related technical support role
• Experience with change scheduling tools and IT service management platforms such as ServiceNow or Jira
• Proven ability to read, digest, and communicate technical information to both technical teams and management audiences
• Strong problem-solving and troubleshooting skills, particularly in managing time-sensitive changes in dynamic environments
• Demonstrated customer focus with the ability to manage competing priorities and maintain service excellence
• Excellent written and verbal communication skills with experience providing regular updates and status reports
• Detail-oriented approach to documentation, maintenance procedures, and configuration management
• Experience with systems maintenance activities including patching, health checks, and operating system updates