SUPPLY CHAIN CUSTOMER CARE INTERNSHIP

1. Project: Define and Deploy the differentiating and value-added Services expected by our various clients - 60% of the Internship

• Define customer needs through data analysis (disputes, contacts, Supply KPIs, satisfaction questionnaires and verbatims).
• Build the Roadmap of our Value-Added Services (axes: Operational Excellence, Simplification and Digitalization & Premium Customer Services).
• Lead one or more projects identified in H1 2027 by animating the different stakeholders.
• Participate in the deployment phase of our delivery tracking and dispute declaration solutions. Monitor indicators of Customer Satisfaction as well as the adoption of deployed solutions.

1. Customer Service Activities & Development of the Premium Hub - 20% of the Internship

• Monitor performance indicators of Premium Customer Care: lead time, service level, dispute management, customer satisfaction and tool adoption.
• Contribute performance analyses and continuous improvement plans.
• Participate in steering bodies: quality, returns, Supply Chain activity and cross-functional projects.

1. Participate in the operational management of the portfolio: - 20% of the Internship

• Ensure the daily monitoring of order processing and supply to guarantee the service level while optimizing coverage and activity level on the Croissy site.

A particularly empowering experience that allows you to make a difference for a future opportunity within L’Oréal., We are looking above all for a high-energy, curious, structured profile capable of driving subjects forward with autonomy.

• Student in Master 2 / Bac+4-5, in engineering school, business school or university, with a specialization in Supply Chain, Data, Logistics, Industrial Engineering or equivalent.
• Very strong mastery of Excel indispensable: data analysis, pivot tables, data search, file structuring and creation of clear reportings.
• Knowledge of Power BI and/or SQL is a real plus.
• At ease with data, you know how to go from a numerical observation to a concrete recommendation.
• Proactive, rigorous and solution-oriented, you like to build, test and improve.
• Excellent interpersonal skills: you know how to mobilize different stakeholders and move forward in a cross-functional environment.
• A first knowledge of an ERP, WMS or TMS would be appreciated., * An empowering internship, at the crossroads of Supply Chain, data, customer experience and digital transformation.
• Visible and concrete projects, with a real capacity to propose and build.
• An immersion in the Group’s operational challenges and in the use of NEO.
• An ideal experience to demonstrate your potential, develop your network and prepare for a future evolution at L’Oréal.

Life is too short for a boring career!

At L’Oréal Groupe, work doesn’t mute you, it amplifies you. We believe your career should give you the same thrill, drive and fulfillment as your personal interests. Here, creativity drives innovation and ideas become impact. Grow across brands, markets, and divisions, and take your career in any direction you choose. With the global scale of L’Oréal, your growth knows no boundaries.

Why join L’Oréal?

88% of our interns are proud to work at L’Oréal.

87% recommend L’Oréal for an internship.

(Internal Satisfaction Survey - June 2026)

Ready for an experience that makes a difference?

Are you looking for an internship where you can carry out concrete projects, be in contact with clients and transform their needs into high-value-added solutions?

Within the Customer Care team at the Dermatological Beauty Division, you will contribute to evolving our service model from a transactional approach towards a true partnership relationship with our clients.

This internship combines a strong project dimension, the possibility of building new tools and services, direct exposure to client challenges, as well as an indispensable operational immersion to understand our environment from end to end., Join L’Oréal, the world leader in beauty, present in over 150 countries with a portfolio of 37 international brands across four divisions: Consumer Products, Professional Products, Dermatological Beauty, and Luxury.

At L’Oréal, we create beauty that moves, inspires, and unites. Our mission is to invent the future of beauty by combining the best of technology, science, and natural inspiration, and to offer everyone inclusive, responsible, and forward-looking beauty.

And because equal opportunities and diversity are strong values within the Group, as a beauty leader, we consider every application.

Whatever your gender identity, sexual orientation, visible and/or invisible disability(ies), social or cultural origins, health status, age, religion, or any other element that makes you unique, our teams will carefully review your profile.