Solution Architect - Salesforce & Enterprise Platforms - Hatfield

• We will lead solution architecture for Salesforce-related initiatives, with accountability for the complete end-to-end solution.
• We will translate business outcomes and cross-functional processes into coherent architectures spanning customer engagement, quotation, ordering, fulfilment, billing and service operations.
• We will assess options objectively and allocate capabilities, data ownership and process responsibilities across Salesforce and other enterprise platforms.
• We will shape the evolution of Salesforce CPQ and Revenue Cloud as part of the wider commercial landscape.
• We will define secure, scalable and supportable integrations and non-functional requirements.
• We will work with business stakeholders, delivery teams and architects across SAP, ServiceNow, Genesys, Azure, Data, Security and Integration.
• We will produce clear architecture options, recommendations and decisions, and govern delivery against agreed designs and standards.
• We will ensure solutions have clear operational ownership and favour configuration and reuse over unnecessary customisation.

Technologies:

• Azure
• Cloud
• ERP
• Genesys
• Support
• ITSM
• SAP
• Salesforce
• Security
• ServiceNow
• Architect

• We need substantial Salesforce solution architecture experience, including security, data modelling, automation, integration and scalable platform design.
• We need practical experience with relevant Salesforce capabilities such as Sales Cloud, Service Cloud, CPQ or Revenue Cloud.
• We need demonstrable experience designing end-to-end solutions across multiple enterprise platforms and making sound capability-placement decisions.
• We need a strong understanding of enterprise integration patterns and their key trade-offs.
• We need experience defining non-functional requirements and governing solutions through design and delivery.
• We need the ability to challenge assumptions, influence stakeholders and communicate complex decisions clearly to technical and non-technical audiences.
• Highly desirable: architecture experience with Salesforce CPQ, Revenue Cloud or comparable quote-to-order capabilities.
• Highly desirable: experience integrating Salesforce with ERP, ITSM, contact-centre or data platforms.
• Highly desirable: working knowledge of SAP, ServiceNow, Genesys, Microsoft Azure or enterprise integration platforms.
• Highly desirable: relevant Salesforce architecture certifications, as supporting evidence of expertise.

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We help our customers source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their businesses. This role is based in Hatfield on a hybrid basis and offers a basic salary plus car and bonus. We have over 21,000 people across 22 countries, and we are proud of our inclusive culture where everyone can thrive, feel valued and belong. We aim to provide fair access to opportunities and an inclusive, barrier-free recruitment experience. As a Disability Confident Committed employer, we offer a guaranteed interview scheme for candidates who opt in and meet the minimum criteria, and we support reasonable adjustments. We are a responsible business that believes in winning together for our people and our planet, and we offer a supportive, forward-thinking environment where you can make a meaningful impact.