Systems Service and Operations Manager

The Business Systems Application Services Manager leads the support, performance, and continuous improvement of critical business applications, ensuring reliable, secure, and high-quality service delivery.

The role manages a small team of IT specialists responsible for maintaining and enhancing Business Systems applications and supporting infrastructure. Working closely with Business Systems Functional teams, the postholder ensures application services align with evolving business needs and organisational priorities.

Key responsibilities include driving service improvement initiatives, developing application service strategies, optimising system performance, and maintaining hosting environments that underpin service delivery. The role also provides technical leadership, supports issue resolution, and ensures users receive effective and timely assistance.

You will champion security best practices, ensuring compliance with relevant standards and safeguarding Business Systems data. You will also identify risks associated with hardware, software, and hosting obsolescence, providing recommendations and remediation plans to maintain service resilience.

Strong leadership, stakeholder management, and technical expertise are essential to delivering efficient, secure, and continuously improving application services that support business objectives.

Core duties:

• Spearhead continuous improvement initiatives within Business Systems application services, focusing on enhancing efficiency, user experience, and overall service delivery
• Manage and optimise the performance of Business Systems applications, with a focus on providing excellent application services that span multiple networks
• Lead a team of IT professionals, with focused specialisms, to ensure effective support and continuous improvement of Business Systems applications
• Collaborate closely with Business Systems Functional teams to align application services with evolving business requirements
• Develop and implement IT service strategies to enhance the efficiency and effectiveness of Business Systems application services
• Ensure compliance with security standards and implement measures to safeguard Business Systems data
• Provide technical guidance and support to end-users, troubleshooting issues, and implementing solutions
• Maintain hosting capabilities that underpin the delivery of application services
• Highlight obsolescence relating to Business Systems Hardware, Hosting and Software and advise on the remediation

• Relevant Information Systems or Engineering qualifications, and/or equivalent experience
• Knowledge of ITIL framework and processes and IT trends and good practice
• Understanding of software development lifecycle, methodologies, reviews, policies, standards and governance
• Experience in leading teams

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you., * The Business Systems Competency Centre is responsible for the introduction, maintenance, support, consolidation and retirement of IM&T Systems consumed by PM, ITS, Export Control, Security, Materials Engineering, Procurement and Commercial. The Business Systems Team works across all lines of business within the AIR Sector. Business Systems takes responsibility for these systems across the entire software development lifecycle. Applications range from 3rd party COTS to internally developed web applications, most apps are hosted on premise and are used solely by AIR, a small number of apps are used by other business groups within BAE.