Platform Manager Service Now

We are seeking an experienced Platform Manager - ServiceNow to lead the strategic direction, development and ongoing optimisation of the ServiceNow platform. This role will be responsible for ensuring the platform delivers maximum business value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth.

What you’ll do

• Define and manage the ServiceNow platform strategy, roadmap and long-term vision.
• Lead the delivery of platform enhancements, upgrades and new capabilities.
• Manage relationships with key business stakeholders to align platform priorities with organisational needs.
• Ensure platform stability, performance, security and availability across all ServiceNow services.
• Oversee third-party vendors, service providers and platform-related budgets.
• Establish strong governance, risk management and compliance controls for the platform.
• Lead, coach and develop platform and engineering teams to drive high performance.

• Extensive experience managing enterprise platforms, with significant ServiceNow expertise.
• Strong knowledge of ServiceNow products including ITSM, CMDB, HRSD and related capabilities.
• Proven experience developing and executing platform strategies and roadmaps.
• Experience leading technical teams within complex, large-scale organisations.
• Strong stakeholder management and relationship-building skills across multiple business functions.
• Knowledge of ITIL, Agile delivery methodologies and service management best practices.
• Excellent leadership, communication, problem-solving and decision-making skills.

Primark was founded on a mission that everyone deserves to look and feel good - without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US and the Middle East, employing more than 80,000 colleagues. Millions of shopper’s trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends - all at unbeatable prices.