ERP Systems Specialist

a busy support ticket queue, keeping the wider business running smoothlySupport colleagues who find systems daunting, explaining things clearly and picking up the phoneGo hands on with lighter technical work where needed, such as SQL, configuration and reportingSupport system implementations, upgrades and continuous improvement across the application landscapeHelp drive change management, process adoption and standardisation across stakeholdersContribute to governance, controls and documentationWhat we are looking forSolid experience supporting an ERP system, ideally Business Central or Sage X3, though broader ERP experience is welcomeComfortable managing a high volume support queue and prioritising against service levelsA genuinely strong communicator who enjoys the people side as much as the technical sideSome hands-on technical ability, for example SQL, configuration or report writingCommutable to Loughborough and able to be on site two days a weekBusiness Central or Sage X3 specificallyChange management, governance or controls exposureITIL, ITSM tooling or PLM exposureExperience of system implementations or upgradesWhat is on offerSalary of £42kHybrid working, two days on site and three from home4.5 day working weekGuaranteed yearly performance-based salary reviewsLife insurance (4x annual salary)Genuine room to grow, with ongoing professional training and developmentWho this suitsSomeone from an ERP support, business systems or application support background who wants ownership, variety and a stable home in a business that actively invests in its people. #J-18808-Ljbffr

Location: Loughborough, Leicestershire (hybrid, two days on site) Salary: £42k plus benefitsAbout the businessAn industry-leading power solutions business specialising in the design, manufacture and commissioning of high quality switchgear systems. With a global reputation for engineering excellence, they serve major clients across Power Generation, Oil & Gas, Marine and Heavy Industry.The roleThis is a people-first systems role at the heart of the group. You will be the primary point of contact for the business’s ERP and wider systems across multiple sites, keeping colleagues supported day to day and making systems feel simple for a workforce that includes plenty of non-technical users. It is as much about being approachable and proactive as it is technical, with a specialist third party behind you for the heavier development work.Key responsibilitiesAct as the main point of contact for the group’s ERP and business systems, including Business Central and Sage X3Manage and prioritise