Tech Support

Gekko

Bisham, UK

2 days ago

Apply on www.adzuna.co.uk

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£28,000.0 - £30,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Active Directory Artificial Intelligence Antivirus Softwares Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office Standard Sql Software Engineering SQL Databases Internet Protocol Telephony

+3 more

Transport Layer Security Gsuite Wsus

Job description

Provide first-, second-, and third-line IT support across Windows, Google Workspace, and our bespoke platforms
Manage and track IT equipment for office and field-based team members
Set up new starters and provide inductions and technical training
Work with the IT team and contribute to shared learning and individual development
Create and maintain accurate IT documentation
Collaborate with other departments on projects and handle ad hoc tasks

Technologies:

AI
Active Directory
Hardware
Support
Marketing
Network
Office 365
SQL
VPN
Web
Windows

Requirements

Experience providing comprehensive IT support, diagnosing and resolving hardware and software issues in person and remotely
Strong organisational skills, attention to detail, and knowledge of core network services, including Active Directory, DNS, DHCP, and WSUS
Proficiency administering Windows OS, Office 365, and Google Workspace
Strong understanding of VPN configuration and support, VOIP systems, and antivirus software management
Hands-on experience or a genuine interest in using emerging AI tools to automate workflows, troubleshoot issues, and improve IT efficiency
Experience leading and inspiring a team would be advantageous
Experience with SQL or database management and web maintenance, including SSL and domains, would be an advantage

Benefits & conditions

We are Gekko Group, a full-service field marketing and experiential agency helping consumer technology brands improve customer experiences across retail, B2B, and digital channels. Our teams work through trust, insightful solutions, and honest interactions, and we foster an inclusive workplace that supports personal growth and employee empowerment. This is a full-time, permanent role based at our Newbury head office, with work from home on Fridays. We offer a salary of up to £30,000 depending on experience, an annual company bonus, 22 days of holiday plus bank holidays and the option to buy or sell holiday, an annual birthday celebration day, an employee assistance programme, gym membership, and a Perkbox subscription. The role is primarily in person.