Cloud Infrastructure Operations Analyst

• Provide 24/7 technical support for cloud-based applications and infrastructure, including Level 1.5 incident remediation.
• Receive, document, analyze, and resolve incidents using established workflows and incident management processes.
• Perform initial troubleshooting across applications, DevOps, middleware, security, network, and cloud infrastructure environments.
• Support APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, and middleware components.
• Manage Application IDs and support cloud elasticity through automated resource scaling based on business requirements.
• Execute disaster recovery and manual redundancy failover procedures.
• Monitor client environments and identify potential issues using enterprise monitoring and application performance tools.
• Develop and provide daily, weekly, and monthly integrated service management reports.
• Communicate resolutions, action plans, and status updates to clients and stakeholders.
• Follow ITIL-based Incident, Critical Incident, Problem, Change, and Integrated Service Level Management processes.
• Collaborate with application, infrastructure, security, and operations teams to troubleshoot and resolve complex issues.

• Cloud application and infrastructure operations
• APIs, microservices, containers, and Kubernetes
• IaaS, PaaS, and SaaS environments
• Application, middleware, network, security, and infrastructure troubleshooting
• ServiceNow, IBM Control Desk, and Remedy
• Rundeck and IBM Runbook Automation
• IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, and Netcool OmniBus
• Incident, problem, change, and service level management
• Disaster recovery, failover, and cloud auto-scaling concepts
• Strong analytical, troubleshooting, documentation, and communication skills

Experience:

• Experience supporting cloud-based applications and infrastructure in an enterprise environment.
• Experience with incident management, technical troubleshooting, monitoring, and remediation.
• Working knowledge of high-level cloud application architecture and integrated infrastructure components.
• Experience using IT service management, monitoring, ticketing, and automation tools.
• Experience supporting 24/7 or highly available production environments preferred.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field preferred.
• Relevant technical training, certifications, or equivalent experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

The expected base salary for this position ranges from $35.00 to $46.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

Together, we shape what’s next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit ;br> CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.