Data Centre Supervisor

• Deliver Moves, Adds & Changes (MAC) and Business-as-Usual (BAU) activities across data centre and campus environments.
• Support planning, scheduling and execution of works to meet client requirements.
• Monitor and ensure SLA performance, escalating risks and issues where required.
• Coordinate with internal teams, clients and third-party vendors to maintain service excellence.
• Supervise cabling, installation, decommissioning and equipment handling activities within data centres.
• Manage workload allocation, resource planning and shift coverage.
• Maintain compliance with health & safety, quality standards and client processes.
• Support incident management, troubleshooting and first-line technical support activities.
• Maintain accurate documentation, reporting and asset tracking systems.
• Participate in operational, client and team meetings and contribute to ongoing service improvements.

• Relevant experience in a Data Centre MAC (Moves, Adds & Changes) environment.
• Extensive experience in structured cabling installation, testing and fault finding.
• Strong knowledge of cabling standards (copper & fibre) and data centre infrastructure.
• Proven experience in asset management, ticketing systems and service delivery processes.
• Ability to supervise shift activities and support project delivery from design through to handover.
• Experience managing third-party vendors and working in large-scale operational environments.
• Strong organisational, prioritisation and problem-solving skills.
• Ability to work under pressure within a 24/7 operational environment.
• Excellent communication skills with the ability to work independently and as part of a team.

Preferred Certifications

• CompTIA Server+, Network+, CCNA, ITIL.
• BICSI, CDCTP, CDCMP.
• Previous experience within banking or enterprise data centre environments.