Jr IT/System Administrator

• Provide end-user support through a ticketing system, including troubleshooting hardware, software, and network issues
• Diagnose root causes, implement solutions, and document resolutions clearly
• Escalate complex issues to senior IT staff or external vendors as needed
• Maintain and support desktops, laptops, printers, phones, and other IT equipment
• Assist with administration of Microsoft 365, Azure, and other SaaS/cloud platforms
• Support Windows Server environments, user accounts, and system access
• Install, configure, and upgrade hardware and software
• Monitor systems to ensure updates, patches, and security measures are in place
• Perform inventory tracking of IT assets and equipment
• Assist with disaster recovery processes including backups for virtual machines, files, email, and cloud systems
• Provide basic training and guidance to end users when needed

This is a great opportunity for someone early in their IT career looking to grow their experience in systems administration, networking, and cloud technologies., * 2-3 years of IT support or system administration experience

• Experience with Windows environments and basic network administration
• Familiarity with Wi-Fi/network troubleshooting
• Exposure to Microsoft 365 and/or Azure
• VMware experience is a plus

Education & Certifications (Preferred):

• Bachelor’s degree in IT, Computer Science, or related field (preferred)
• At least one relevant certification, such as:
• CompTIA A+, Network+, or Security+
• Microsoft certifications
• Cisco CCNA/CCNP

Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Ability to diagnose hardware and software issues
• Clear communication with both technical and non-technical users
• Strong attention to detail and organization
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Performance Metrics (KPIs)

• Helpdesk ticket response and resolution time
• Quality and timeliness of issue resolution
• Project completion and system reliability
• Communication and user satisfaction

Physical Requirements

• Ability to move, set up, and install IT equipment as needed
• Ability to sit, stand, and move throughout the workday
• Manual dexterity to operate computer equipment and tools
• Ability to lift and transport equipment when necessary

At Micro-Tronics, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short- and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.