Systems Administrator

• Fleet Management: Configure, image, and deploy workstations, monitors, and peripherals.
• Hardware Support: Troubleshoot and resolve basic hardware issues (printers, cabling, connectivity) in the office and remotely.
• System Reliability & Reporting: Execute daily system health checks and generate consistent status reports to ensure operational uptime - the primary rhythm of the role.
• Two-Year Technical Roadmap: Progress through a structured technical curriculum, moving from hardware deployment and fleet management in Year 1 to systems administration and security architecture in Year 2.
• Inventory & Risk Management: Own and maintain accurate records of all company technology assets and hardware status across regional locations, evolving this into a comprehensive risk-assessment tool by the end of the term.
• Process Compliance & Security: Master and strictly follow Standard Operating Procedures (SOPs) for data backups, credential migration/management, MFA implementation, and security protocols.
• Documentation: Maintain clear, concise logs of all technical issues and resolutions.
• Operational Support: Assist staff with account setup, access requests, and basic software troubleshooting.
• Workflow Management: Adhere strictly to the department’s ticketing system and roadmap, ensuring IT resources remain focused on core infrastructure priorities.
• Team Support: Act as a team player with a ‘no task is too small’ attitude - willing to assist with general office and field operational needs as they arise, beyond core IT duties.

We are seeking a Junior Systems Administrator to assist in providing operational support for our technology department as our organization scales to more locations. This role is responsible for the daily technical health of our fleet - hardware deployment, asset tracking, and standardizing documentation across our locations - while progressing through a structured curriculum that builds toward enterprise-level experience in infrastructure, cybersecurity, and systems architecture. The ideal candidate is detail-oriented, process-driven, highly coachable and reliable, and comfortable pitching in wherever the team needs help.., * Education: Associate’s degree in Information Technology/Computer Science OR equivalent combination of relevant certifications (e.g., CompTIA A+) and experience.

• Commitment: A desire to commit to a two-year technical growth cycle in exchange for intensive mentorship and hands-on experience in enterprise IT.
• Mindset: Highly coachable, with a proven ability to learn new systems and strictly adhere to defined technical processes.
• Reliability: Proven ability to manage repetitive, high-volume tasks with high attention to detail.
• Technical Basics: Solid understanding of Windows hardware, software installation, and printer connectivity.
• Communication: Clear written and verbal communication skills; ability to document processes effectively.
• Work Ethic: Ability to prioritize tasks in a fast-paced environment and adhere to company security policies.

Harnessing our Family oriented culture, we strive to provide world-class guest experiences throughout our operations.