Systems Administrator

The Junior Systems Administrator will assist with maintaining computer systems, servers, networks, user accounts, software, hardware, and other IT infrastructure for CyberDomeUSA and its clients., * Provide day-to-day technical support to employees and clients.

• Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
• Assist with Windows operating system administration and troubleshooting.
• Set up and maintain user accounts, permissions, passwords, and access.
• Assist with Microsoft 365 administration and user support.
• Support Active Directory and basic user/group administration.
• Assist with server and network administration.
• Troubleshoot network connectivity, Wi-Fi, VPN, DNS, and DHCP issues.
• Install and update software and applications.
• Perform routine system updates, patches, and maintenance.
• Monitor system performance and assist with resolving technical issues.
• Maintain accurate documentation of systems, configurations, equipment, and troubleshooting activities.
• Assist with backups and basic system recovery procedures.
• Respond to IT support requests and maintain timely communication with users.
• Assist senior IT staff with system upgrades, installations, and technology projects.
• Visit client locations throughout Indiana and Kentucky when onsite technical support is required.
• Provide professional and courteous customer service to clients.
• Perform other IT and systems administration duties as assigned.

CyberDomeUSA is seeking a motivated and dependable Junior Systems Administrator to join our team. This is an entry-level/junior IT position ideal for a candidate with 1-2 years of experience who wants to develop their skills in systems administration and IT support., * 1-2 years of experience in IT support, systems administration, or a related technical role.

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft 365 and Active Directory preferred.
• Basic understanding of computer hardware and networking.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Strong problem-solving and communication skills.
• Ability to learn new technologies and systems quickly.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as part of a team.
• Valid driver’s license and reliable personal vehicle are required.
• Must be willing to travel to client locations in Indiana and Kentucky when needed., * CompTIA A+ or Network+ certification.
• Experience with Microsoft 365.
• Familiarity with Active Directory.
• Basic knowledge of Windows Server.
• Experience with IT ticketing/help-desk systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN.
• Previous experience providing onsite IT support. *

Client Travel & Mileage Reimbursement

This is an onsite position, and occasional travel to CyberDomeUSA client locations throughout Indiana and Kentucky will be required based on business needs.

A valid driver’s license and reliable personal vehicle are mandatory for this position. Employees will receive mileage reimbursement for authorized business/client travel in accordance with company policy.