Systems Design & Integration Specialist

• Act as workload manager for consultation requests submitted through any means (official Service Now requests, email requests, shoulder taps, etc.) with goal of having customers be comfortable with researching self-help articles and submitting requests through correct channels
• Gather customer feedback on processes and find ways to improve overall time to complete requests
• Incorporate feedback into regular daily activities utilizing Agile methodology, or Product Lifecycle Management processes
• Consult with customers (end-users) to gather requirements and identify if needs could be met with existing solutions or not
• Prioritize those requests to design, test, and implement a solution
• Work with appropriate product supplier for enhancements and issues not resolved in-house
• Choose appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management
• Be the single point of contact for Voice Services; build and maintain strong relationships with business stakeholders and engineering teams
• Document and prioritize business requirements related to all non-standard voice service requests
• Translate business requirements into technical specifications and acceptance criteria
• Define and maintain asset management standards for all voice infrastructure hardware (including servers), ensuring standards are consistent across the organization
• Review compliance criteria and collaborate with different stakeholders to ensure all infrastructure remains compliant
• Establish Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for service quality, availability, and affordability; report status and trends to stakeholders and leadership
• Facilitate technical review boards, stewardship councils, and working groups to drive standards and policies
• Advocate for continuous improvement in processes and automation opportunities

The System Design & Integration Specialist will work proactively, while being a customer-obsessed problem solver with a true “find a way” attitude - someone who champions customer needs and owns solutions from concept through implementation. If you thrive collaborating across globally dispersed teams and vendors, lead meetings with confidence, and enjoy using strong analytical skills and Boeing in-house tools to tackle challenging problems independently, you’‘ll excel here. Bring your detail-oriented, organized approach and ability to juggle multiple projects and deadlines and join us to make a measurable impact on high-value customer outcomes., * 5+ years of experience partnering directly with product, platform, engineering, or technical operations teams to self-evaluate within delivery environments

• 5+ years of experience demonstrating exceptional business, analytical, and problem-solving skills
• 5+ years of experience gathering and analyzing date
• Experience in asset management

Preferred Qualifications (Desired Skills/Experience):

• 10+ years’ experience as a data or business analyst
• 10+ years’ experience in Networking (Cisco and Arista)
• 10+ years’ experience in Telecommunications in an engineering role (IP and TDM; specifically; Cisco UCM, Cisco Unity, Nortel, and Avaya)
• 5+ years’ experience deploying TSG standard solutions within classified areas
• 5+ years’ experience with unclassified telecommunications in classified areas
• 5+ years’ Experience with encrypted communications devices in classified areas
• Experience with various software tools (M365, MS Azure Devops, ServiceNow, CUCM administration, NetPlus administration)
• Experience with communication skills and being able to present complex data topics to business partners/stakeholders as well as technical audiences
• Experience creating procedure documentation for customized processes

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process., Agile Programming Methodologies, Analysis Skills, Asset Management, Automation, Avaya Software, Business Analysis, Business Performance Management, Capacity and Performance Management, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Cisco Unity, Communication Skills, Compensation and Benefits, Consulting, Continuous Improvement, Cryptography, Customer/Client Research, Data Analysis, Detail Oriented, DevOps, Disability Insurance, Documentation, Establish Priorities, IP (Internet Protocol), Insurance, Leadership, Life Insurance, Microsoft Windows Azure, Multitasking, Needs Assessment, Nortel Network Systems, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Product Lifecycle Management, Requirements Management, Service Level Agreement (SLA), ServiceNow, Status Reports, Stewardship, System Integration (SI), TDM (Time Division Multiplexing), Technical Operations, Telecommunications, Test Design, Time Management, Trend Analysis, United States Citizen, Voice Hardware

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $136,850 - $197,800

Applications for this position will be accepted until Sept. 28, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking a Senior Systems Design & Integration Specialist to join the team in Seal Beach, CA; Berkeley, MO; Hazelwood, MO; Chicago, IL; or Everett, WA., At Boeing, you can build something better for yourself, our customers, and the world. Here you can transform aerospace and make history. And you’ll work alongside other experts and visionaries who lead and inspire. Our workforce includes every profession and career path you can imagine, taking you as far as you can dream.

Company Size: 10,000 employees or more

Industry: Aerospace and Defense