Lab Technical Support

• Manage assigned tickets and tasks- Addressing/updating/closing tickets per defined priority and within the SLA
• Maintain & Adjust system configurations- SOC upgrades, HW, SW addition/modification
• Perform 1st-level triage- Troubleshoot basic hardware & OS-specific issues, reseat SOCs, re-flashing BIOS/IFWI, unresponsive clients, KVM/DUT hang problems, recover as needed, ticket creation for unrecoverable clients outside Layer 1 recovery
• Perform manual client maintenance & updates- Hardware/Debugger additions, SW/FW/Driver updates
• Deploy new client & server systems- Follow standardized procedures for racking/setup, Connect remote access, Power, Network, Input config detail (KVM, PDU, UDP/ADP)
• Build out new deployment areas- Configure/assemble new HDR/LDR, wire network, KVM, PDU, adjust for expansion and/or new project/program requirements, Additional tasks as required
• Networking- Register DHCP, KVMs, Static IP, Test cable/patch panel connectivity

Additional Logistics Responsibilities:

• Maintain Labs with proper 6s lab processes- Sort, Set in Order, Safety, Shine, Standardize, Sustain.
• Receiving/Mailroom- Pick-up, move, unpack, and transfer orders & lab materials via hand carry, carts, pallet jacks.
• Inventory Record/update inventory, store, audit monthly, Additional tasks as required.
• Register HVPIP- Scan CPUs, boards, hardware and systems on intake software for installation, Issue/return & assign of inventory in all required databases.

• Similar inventory experience.
• Must be able to Lift/Carry 40 pounds - Team lifts over 40 pounds and utilize server lift for racking and moving.
• Must be able to work standing up most of the time (80%) - There are multiple large labs, use of PPE where required, dedicated workbench area for sitting.
• Basic computer skills for inventory tracking like MS Office.
• Must have a minimum of a HS diploma or GED.

Folsom, California Mon - Fri 8:00am - 5:00pm Pay Rate: $23.00/hr W2 Benefits (medical, dental, vision) + paid time off

Job DescriptionKelly® Technology/Kelly OCG is hiring a L1 Lab Technical Support for a long-term opportunity with a top semiconductor company in Folsom, California. If you’re passionate about driving tomorrow’s technological innovations and are ready to take the next step in your career, trust The Experts at Hiring Experts., Find what’s next with Kelly®.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.