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Salesforce Service Cloud Voice: Contact Center Specialist

Grupo TECDATA Engineering
Madrid, Spain
4 days ago
Apply on www.buscojobs.com.es
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
www.buscojobs.com.es

Tech stack

Salesforce.Com Amazon Connect Backend

Job description

Grupo Tecdata Engineering busca un/a especialista en Salesforce Service Cloud Voice con experiencia en proyectos de Contact Center para unirse a un proyecto tecnológico en curso.Se requiere experiencia con Amazon Connect como backend de telefonía y capacidad de traducir necesidades de negocio en soluciones técnicas.El/la candidato/a trabajará en integración, pruebas, despliegues y soporte técnico, con foco en end-to-end y optimización de routing, IVR y analítica.#J-*****-Ljbffr

Requirements

Se requiere experiencia con Amazon Connect como backend de telefonía y capacidad de traducir necesidades de negocio en soluciones técnicas. El/la candidato/a trabajará en integración, pruebas, despliegues y soporte técnico, con foco en end-to-end y optimización de routing, IVR y analítica.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.buscojobs.com.es
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:49 min

Scaling technical teams to achieve enterprise software transformation

Torben Schramme · World Congress 2021

5:54 min

Protecting external PaaS databases connected to Kubernetes

Michael Cade · World Congress 2022

1:52 min

Structuring and scaling the backend engineering team

Stefan Lingler Stefan Lingler +1 · Coffee With Developers

5:25 min

Identifying candidate profiles for intent engineering role transitions

3:44 min

Exploiting external plugins with untrusted input manipulation

Sebastian Schrittwieser · World Congress 2023

1:12 min

Choosing TypeScript for complex backend applications

Maximilian Otto Maximilian Otto · World Congress 2024

Videos

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30:56
World Congress 2023 • about 3 years ago

Unlocking the potential of Digital & IT at Vodafone

Ulrich Irnich

Developing the Backend with Stefan Lingler, CTO at Shpock thumbnail
24:02
Coffee With Developers • over 8 years ago

Developing the Backend with Stefan Lingler, CTO at Shpock

Stefan Lingler, Thomas Pamminger

Server Side Serverless in Swift thumbnail
48:07
LIVE • over 5 years ago

Server Side Serverless in Swift

Sebastien Stormacq

Raise your voice! thumbnail
30:59
LIVE • over 6 years ago

Raise your voice!

Lee Boonstra

Demystifying application networking in the cloud thumbnail
20:39
World Congress 2023 • about 3 years ago

Demystifying application networking in the cloud

Duan Lightfoot

Nest.js - TypeScript in the backend can also be clean thumbnail
24:29
World Congress 2024 • about 2 years ago

Nest.js - TypeScript in the backend can also be clean

Maximilian Otto

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