IT Field Technician II

This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes. What You’ll Do

• Provide onsite and remote Level 1/2 support for client environments

• Troubleshoot and resolve issues related to:

• Workstations and laptops
• Microsoft 365 and user account issues
• Printers and peripheral devices
• Basic server and line-of-business application issues
• Network connectivity, wireless access, and firewall-related concerns

Travel to client sites to perform technical support, remediation, deployment, and installation work

Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves

Support onsite project tasks such as:

• Network equipment installations and replacements
• Firewall and switch swaps
• Wireless deployments
• Endpoint deployments and refreshes
• Basic server and infrastructure upgrades

Escalate complex issues appropriately to senior engineers or project resources

Clearly communicate progress, blockers, and technical findings to internal teams and client contacts

Document work performed, technical findings, and client environment details in IT Glue

Use Halo PSA for ticket management, time entry, and work tracking

Use Ninja RMM for remote access, monitoring, and endpoint support

Maintain professionalism and strong customer service while representing the company onsite

Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windowsYou’re a Good Fit If You:

• Have strong troubleshooting skills and are comfortable working independently in the field
• Communicate clearly with both end users and internal technical teams
• Are organized, reliable, and detail-oriented
• Are comfortable balancing reactive support work with scheduled onsite tasks
• Enjoy working directly with clients and providing a high level of service
• Can adapt to different client environments and technologies quickly
• Understand when to resolve issues independently and when to escalate

Preferred Experience

• 2+ years of experience in a managed services, field support, or IT support role

• Experience supporting:

• Microsoft 365
• Windows 10/11
• Windows Server
• Basic Azure and Entra ID environments
• Network infrastructure including switches, firewalls, and wireless

Familiarity with technologies such as:

• SonicWall
• Meraki
• UniFi
• Ruckus

Experience with IT documentation platforms and PSA/ticketing systems preferred

Valid driver’s license and ability to travel to client locations as neededPosition Details

• Job Type: Full-time
• Location: Based onsite in our Midtown Manhattan office
• Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office
• Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed

Requirements

Ideal Background

· Strong foundational knowledge of Microsoft and networking technologies

· Interest in long-term technical growth

· Strong documentation and communication skills

Certifications that help you stand out (but are not required):

· Microsoft (AZ-104, AZ-800, MD-102, SC-300)

· Cisco CCNA or equivalent

· SonicWall SNSP or Fortinet NSE 5

· VMware VCP

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance