Managed IT Services Technician

This is a client-facing, mixed remote/field role - you’ll be the face of PBS for your assigned clients, handling everything from day-to-day tickets to proactive network maintenance. If you’ve worked at an MSP and know what it means to juggle multiple client environments while keeping your cool, this role was written for you.

• Provide Tier 1.5 remote and on-site technical support across a managed client base
• Administer and troubleshoot Microsoft 365 environments (Exchange, Teams, SharePoint, Intune, Entra ID)
• Monitor, manage, and resolve alerts via our RMM platform - N-able N-central/N-sight
• Configure and troubleshoot routers, switches, firewalls, and wireless access points (VLANs, TCP/IP, routing/switching)
• Log and manage all work in our PSA ticketing system - HaloPSA
• Communicate clearly with clients - explaining technical issues in plain language, setting expectations, and following up
• Proactively flag recurring issues, identify improvements, and escalate appropriately to senior engineers
• Support onboarding of new clients and deployments (endpoints, networking gear, cloud migrations)

Required:

• 2+ years working at an MSP - this is non-negotiable; we need someone who understands the multi-client MSP model
• 2+ years Microsoft 365 admin experience (licensing, Exchange, Teams, Intune/Entra)
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing & switching, firewalls
• Hands-on experience with RMM and PSA tools - N-able and HaloPSA experience a strong plus
• Strong client-facing communication skills - professional, patient, and able to explain tech to non-technical people
• Valid driver’s license and reliable transportation for client site visits (~25% travel, local NJ/NY area)

Nice to Have:

• CompTIA Network+, Security+, or Microsoft certifications (MS-900, MD-102, AZ-900)
• Cisco CCNA or equivalent networking certification
• Experience with backup/DR solutions (Datto, Veeam, Acronis)
• Familiarity with Meraki, SonicWall, Fortinet, or Ubiquiti

We’re a growing Managed Service Provider (MSP) based in Whippany, NJ, delivering hands-on IT support, network management, and cloud solutions to a diverse client base across the region. We’re not a help desk churn-and-burn shop - we’re a tight-knit team that invests in our people, promotes from within, and gives technicians real ownership of their client relationships.