Business analyst - crm

Applied Medical

Amersfoort, Netherlands

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Languages

English

Job source

nl.talent.com

Tech stack

Microsoft Azure Program Optimization Information Systems Customer Data Management Monitoring of Systems Microsoft Dynamics Power BI Data Streaming Microsoft Power Automate Information Technology SAP S/4HANA Integration Frameworks

+1 more

Powerapps

Job description

Partner with Sales, Marketing, and Customer Service to gather requirements and identify pain points
Lead requirements workshops and map current/future-state CRM processes
Convert business needs into functional specs, user stories, and acceptance criteria for Dynamics 365
Configure Dynamics 365 Sales, Marketing, and Customer Service (leads, opportunities, accounts, cases, journeys, campaigns, segmentation, scoring) using OOTB and Power Platform features
Work with tech teams to integrate Dynamics 365 with SAP S/4HANA and other systems for seamless data flow
Validate migrated data for accuracy and identify automation and analytics improvements (Power BI)
Build and maintain dashboards/reports to surface key sales, marketing, and service metrics
Lead User Acceptance Testing, troubleshoot functional issues, and ensure release quality
Develop training materials, deliver training, provide post-launch support, and drive adoption
Monitor system performance, optimize processes, and enforce CRM data governance and compliance What you bring

Requirements

Bachelor’s in Business/Information Systems/Computer Science or related (preferred)
3+ years as a Dynamics 365 Functional Consultant/Business Analyst with hands-on CRM configuration, requirements gathering, and UAT. Healthcare/medical device experience a plus
Experience configuring Dynamics 365 Sales, Marketing, and Customer Service (leads, opportunities, accounts/contacts, cases, campaigns, journeys, segmentation, email, lead scoring)
Strong skills with Dynamics 365 customization (forms/views, business process flows, workflows), Power Platform (Power Apps, Power Automate, Power BI), and building dashboards/reports
CRM data modeling, migration, integration (, SAP S/4HANA), and data quality/governance experience; familiar with integration tools (, Azure Logic Apps).
Proven troubleshooting, system optimization, and mobile experience delivery for Dynamics 365
Relevant certifications preferred (MB-210, MB-220, MB-230, Power Platform) and excellent English communication/stakeholder management

Benefits & conditions

An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
27 paid vacation days (based on fulltime contract) with option to purchase five additional days
This is mainly an on-site role with hybrid options
Commuting allowance of €0,23/km or full coverage of public transportation costs
A wide variety of internal trainings and development possibilities and a tuition program for external trainings
The opportunity to pro-actively work on your vitality and fitness
State-of-the-art facilities, including green areas, in-house restaurant and gym
Additional benefits, such as:Attractive pension scheme (your contribution at 4%, ours at 12%)€50 net monthly health insurance contributionTwo (paid) days per year dedicated to volunteering activitiesSeveral fun company events and meaningful initiatives organized throughout the year