It Support Technician (L1

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.Job Overview We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid.In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues.You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.Key Responsibilities Provide first-line technical support for hardware, software, and network issues.Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.).Support Windows OS (Windows **) and Microsoft Office 365 issues.Manage user accounts (password resets, access management, group policies).Basic troubleshooting for: Printers and peripherals Email (Outlook) VPN access Network connectivity Install, configure, and upgrade desktop/laptop systems.Provide remote and on-site support as required.Maintain documentation of incidents and resolutions.Troubleshoot advanced desktop issues.Basic Active Directory administration.Support M365 (Exchange, Teams, SharePoint - basic admin tasks).Assist in server access issues (basic understanding).Perform hardware replacements and system imaging.Coordinate with infrastructure/network teams for escalations.Assist in root cause analysis for recurring incidents.Technical Skills Required Windows ** troubleshooting Microsoft Office 365 support Active Directory (User/Group Management) Basic networking (IP, DNS, DHCP concepts) Remote tools (TeamViewer / AnyDesk / SCCM) ITIL understanding (preferred) Soft Skills Strong communication skills Customer-focused mindset Ability to work in an SLA-driven environment Good documentation skills Ability to prioritize and multitask Nice to Have ITIL Foundation Certification Experience in a corporate or enterprise environment Exposure to ticketing systems KPIs / Performance Metrics SLA adherence First Call Resolution (FCR) Ticket closure rate Customer satisfaction score (CSAT) Experience 2-5 years in IT support, helpdesk, or technical support roles.Technical Proficiency Operating Systems: Windows *****, macOS, iOS, Android.Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.Tools: Familiarity with ServiceNow, ManageEngine, Jira, and remote desktop tools.Languages Fluent in Spanish and proficient in English (both written and spoken).Additional languages are a plus.Availability Willingness to work outside of standard business hours if required.Open to participating in on-call rotations as needed.What next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

Technical Skills Required Windows *** troubleshooting Microsoft Office 365 support Active Directory (User/Group Management) Basic networking (IP, DNS, DHCP concepts) Remote tools (TeamViewer / AnyDesk / SCCM) ITIL understanding (preferred) Soft Skills Strong communication skills Customer-focused mindset Ability to work in an SLA-driven environment Good documentation skills Ability to prioritize and multitask Nice to Have ITIL Foundation Certification Experience in a corporate or enterprise environment Exposure to ticketing systems KPIs / Performance Metrics SLA adherence First Call Resolution (FCR) Ticket closure rate Customer satisfaction score (CSAT) Experience 2-5 years in IT support, helpdesk, or technical support roles. Technical Proficiency Operating Systems: Windows ***, macOS, iOS, Android. Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms. Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols. Tools: Familiarity with ServiceNow, ManageEngine, Jira, and remote desktop tools. Languages Fluent in Spanish and proficient in English (both written and spoken). Additional languages are a plus. Availability Willingness to work outside of standard business hours if required.