Technical Support Technician

PrideStaff is seeking a hands-on, mechanically and electrically inclined CNC Technical Support Specialist for a premier industrial machinery manufacturer in Bend.

Please note: This is an industrial machinery technical support role-not an IT, network administration, or desktop support position.

In this role, you will provide remote diagnostics, troubleshooting, and support for heavy CNC cutting machinery, motion-control systems, and plasma cutting equipment. If you are driven by a strong mechanical curiosity and love figuring out how physical machines work, this opportunity offers high growth potential-including future field service travel opportunities. Key Responsibilities

• Assist customers via phone, email, and remote tools to diagnose mechanical, electrical, software, and motion-control issues.
• Walk customers through component isolation, system testing, and electrical diagnostics using digital multimeters, schematics, and wiring diagrams.
• Diagnose issues involving motors, drives, relays, sensors, power supplies, gearboxes, gantry assemblies, and torch alignment.
• Assist with machine startup, calibration, preventive maintenance, and basic CAD/CAM or controller software troubleshooting.
• Document technical resolutions within CRM systems and coordinate replacement parts and warranty claims.

• Strong background in electrical and/or mechanical troubleshooting. Experience with hand tools and digital multimeters is required.
• Understanding of basic control circuits, switches, relays, motors, fuses, and wiring. Ability to read (or learn to read) electrical schematics and mechanical drawings.
• Ability to clearly explain complex technical procedures to customers with varying levels of mechanical experience.
• Ideal candidate backgrounds include industrial maintenance, automotive/diesel/heavy equipment repair, mechatronics, welding/fabrication equipment, or military electrical/mechanical occupations.
• Ability to train in-house with the potential to travel (50-75%) for field service, installations, and repairs once fully trained.

You should be proficient in:

• Customer Service
• Troubleshooting Skills
• CNC Machine Repair
• Equipment Repair & Maintenance
• Troubleshooting CNC Machines