Software Engineer 3 Lead - ServiceNow

The selected candidate will serve as a Lead ServiceNow Developer and ServiceNow Administrator, providing hands-on technical leadership while working with stakeholders, architects, developers, and project teams. The role requires deep expertise across ServiceNow modules, enterprise integrations, ITSM/ITOM/ITAM/CMDB, security, automation, DevOps, and platform architecture., Lead end-to-end ServiceNow implementation and modernization initiatives. Serve as the technical lead and ServiceNow Administrator for the platform. Perform hands-on configuration, customization, development, integrations, and administration. Provide quality assurance and technical oversight for project deliverables. Lead architecture discussions with executives and stakeholders covering scalability, risks, modernization, and platform strategy.

8+ years of hands-on ServiceNow development, customization, and administration experience. 5+ years of experience across ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management practices. 5+ years of experience with ServiceNow modules/processes such as: User Provisioning Incident Problem Change Asset CMDB Service Catalog Email 5+ years designing and developing ServiceNow integrations involving: Azure AD / Entra ID SSO MID Server REST/SOAP Web Services Email Other enterprise integration technologies 4+ years of strong communication experience leading ServiceNow implementations, presenting to leadership, and training junior/less-experienced staff. Experience serving as a Lead Developer on 5+ end-to-end ServiceNow implementation projects. Strong knowledge of JavaScript and ServiceNow scripting. Strong experience with enterprise ServiceNow architecture and integrations. Experience working with remote/distributed teams. Preferred Qualifications: 8+ years of ServiceNow industry/project experience. 5+ years holding ServiceNow System Administrator and/or Implementation Specialist certifications. 5+ years creating technical documentation, including: Technical Design Documents Implementation Plans Configuration Plans 5+ years implementing core ServiceNow processes: User Provisioning Incident Problem Change Service Catalog Request CMDB 3+ years of programming experience with technologies such as: Java JavaScript SQL ServiceNow Certified System Administrator (CSA) certification. ServiceNow Implementation certification.