Senior ServiceNow Technical Lead

Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment. Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards. Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation. Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance. Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene. Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement). Generic Managerial Skills (if any) Own and drive incident communications with cross-functional stakeholders (business, operations, engineering). Coordinate across onshore/offshore teams and vendors to restore service quickly and safely., Overview: The Senior Construction Scheduler is responsible for developing, maintaining, and analyzing detailed construction schedules to ensure projects are delivered on time and…

• 16 hours ago

Must Have Technical/Functional Skills Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals). ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance. Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design. Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus. Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices. Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions. Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions. Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have)., Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor’s degree in computer science/engineering/information systems or similar technical area