MSP Level 2 IT Systems Support Specialist

• 60% Reactive Support: Troubleshoot and resolve escalated technical issues that require your advanced expertise
• 40% Proactive Support: Implement improvements, work on small projects, and help clients stay ahead of problems
• Provide exceptional remote and on-site support to clients across the Tri-Valley area
• Manage and maintain client networks, servers, endpoints (computers, laptops, mobile devices), and cloud services
• Work with M365, Google Workspace, and other cloud platforms
• Collaborate with team members while maintaining ownership of your assigned challenges
• Contribute to our growing AI practice and adopt cutting-edge technologies, * Windows Server administration (Active Directory, Group Policy, DNS, DHCP, File Services)
• User account management and permissions troubleshooting
• Server backup and recovery solutions (data backup, disaster recovery, business continuity)
• Virtualization technologies (primarily Hyper-V)
• Remote Desktop Services (RDS) and remote access solutions

Endpoint Management:

• Windows 11 deployment, configuration, and advanced troubleshooting
• macOS and mobile device (iOS/Android) support
• Hardware diagnostics and troubleshooting beyond basic repairs
• Software installation, updates, and patch management
• Printer and peripheral device configuration
• System performance optimization and troubleshooting

Cloud Services & Applications:

• Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams administration
• Azure AD/Entra ID: User management, MFA, conditional access policies
• Google Workspace: Gmail, Drive, Calendar, Groups administration
• Cloud-to-cloud migrations and hybrid environment management
• Email security, spam filtering, and email flow troubleshooting
• Cloud backup and data protection solutions

Security & Compliance:

• Implementation and management of security best practices
• Multi-factor authentication (MFA) deployment and support
• Antivirus/anti-malware management
• Security awareness and user education
• Basic cybersecurity incident response
• Understanding of compliance requirements (HIPAA, PCI-DSS awareness helpful)

Software & Applications:

• Advanced troubleshooting of business applications (LOB apps, CRM, ERP systems)
• Database connectivity and access issues
• Software bugs and application crash analysis
• Remote support tools and remote desktop protocols

Tools & Systems (Preferred):

• PSA/Ticketing systems (Autotask, ConnectWise, or similar)
• RMM platforms (NinjaOne, Datto, Kaseya, or similar)
• Documentation systems (IT Glue, Hudu, or similar)
• Remote monitoring and automated patching tools

• 3+ years of hands-on experience working in an MSP in a similar Level 2 support role
• Proven track record of exceptional client service and relationship management
• Experience working both independently and as part of a technical team
• Comfortable working in a fast-paced, multi-client environment

Core Technical Skills & Competencies:

Network Infrastructure:

• Advanced troubleshooting of network connectivity and configuration issues
• Experience with routers, switches, firewalls, and wireless access points
• VPN setup, configuration, and troubleshooting (site-to-site and client VPNs)
• DNS, DHCP, TCP/IP, VLAN configuration and management
• Network performance monitoring and optimization

Server & Systems Administration, * Customer-first mindset: Ability to translate technical issues into understandable terms and deliver an exceptional client experience

• Ownership mentality: Take responsibility for issues from start to resolution
• Strong communication: Clear written and verbal skills for both technical and non-technical audiences
• Problem-solving: Analytical thinking and ability to diagnose complex issues methodically
• Time management: Effectively prioritize and manage multiple tickets and projects
• Documentation: Thorough documentation of issues, resolutions, and configurations
• Continuous learner: Enthusiasm for staying current with evolving technologies

Required Certifications:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Preferred Certifications (or willingness to obtain):

• Microsoft 365 Certified: Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• ITIL Foundation
• Additional vendor certifications (Cisco, VMware, etc.), Analysis Skills, Android, Antivirus, Artificial Intelligence (AI), Authentication, Best Practices, Bug Tracking Software, Cisco Certifications, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Configuration Management, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Database Backup, Dental Insurance, Develop and Maintain Customers, Disaster Recovery, Documentation, Email Security, Emerging Technology, Environmental Management, Establish Priorities, Firewalls, Google Apps, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Hybrid Cloud, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Laptop PC, Leadership, Leading Edge Technology, Mac Operating System, Malware, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Configuration Management, Network Connectivity, Network Monitoring, Network Performance/Analysis, Network Routers, Network Switching, On Call, On Site Support, PCI-DSS, Performance Tuning/Optimization, Peripheral Hardware, Philosophy, Presentation/Verbal Skills, Printers, Problem Solving Skills, RMON, Regulatory Compliance, Remote Access, Security Monitoring, Software Administration, Software Installation, Software Patches, Spam Filtering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Testing, Time Management, Training/Teaching, User Account Administration, VLAN (Virtual Local Area Network), VMWare, VPN (Virtual Private Network), Virtualization, Wireless Communications, Writing Skills, iOS

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Join Our Growing Team!, * Multiple career paths: Advance to Level 3, specialize in security/cloud/AI, or grow into leadership-the choice is yours

• “You Pass, We Pay” certification policy-we invest in your success
• Training & development support-we’ll work with you to identify relevant training
• Early adoption of AI and emerging technologies-stay at the cutting edge of the industry

Work Environment:

• Collaborative team who support each other
• Work primarily in our San Ramon office (no current on-call requirements)
• Balance of office work, remote support, and client site visits
• Your contributions are visible and valued-you’re not just a number

Comprehensive Benefits:

• Competitive salary: $70,000 - $90,000 (based on experience)
• Health insurance
• 401(k) retirement plan
• Paid holidays and vacation
• Professional development and certification assistance
• Work with modern tools and cutting-edge technology

Our Culture

We’re a customer-first organization, which means we’re committed to delivering exceptional experiences-both to our clients and to each other. We believe in:

• Mutual growth: When you succeed, we all succeed
• Meaningful work: Your contributions directly impact client success
• Continuous learning: Technology never stops evolving, and neither should we
• Teamwork with ownership: Collaborate freely, but own your challenges
• Work-life balance: We respect your time and well-being

Ready to Join Us?

If you’re excited about working somewhere your expertise is valued, your growth is supported, and your work makes a real difference, we want to hear from you! Compensation: $34.00 - $43.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

For 15 years, we have been the trusted technology partner for businesses throughout the East Bay Tri-Valley Area. We’re not just another MSP-we’re a team that genuinely cares about our clients’ success and our team members’ growth. We believe that when our people thrive, our clients thrive, and together we create something meaningful.

We’re at an exciting stage of growth, embracing emerging technologies like AI while maintaining the personal touch that has made us successful. If you’re looking for a place where your contributions matter, your ideas are valued, and your career can flourish in multiple directions, we’d love to meet you.

The Opportunity

We’re seeking a Level 2 IT Support Technician who is ready to make a real impact. This isn’t a position where you’ll feel like just a number-you’ll be a valued member of our services team that works collaboratively while taking ownership of challenges. You’ll work directly with our diverse client base, solving complex problems, implementing solutions, and building relationships that make a difference., TeamLogic IT helps business stay safe, productive and profitable through the smart use of technology. Companies of all sizes have relied on our complete spectrum of managed IT services and solutions to address their IT challenges. As one of the fastest growing Managed IT Services organizations in the nation, we have a need for speed - speed to fill a variety of positions, from engineers and certified technicians to business development professionals.