IT Support Technician

Reliant Trading and Technology Services Ltd is looking for an IT Support Technician to provide day to day technical support across our business operations in Aberdare, Wales.

You will help maintain reliable access to computers, business applications, user accounts, printers, networks, and other workplace technology. The role is suited to someone who enjoys solving technical problems, supporting users, and keeping systems running smoothly.

You will work closely with colleagues across operations, administration, customer service, and commercial teams to resolve technical issues and support the effective use of business technology.

Why Work With Us

Practical Technology Environment

You will work with a range of business systems, desktop equipment, user devices, software applications, and internal technology services.

Varied Technical Work

The role includes troubleshooting hardware and software issues, setting up user accounts, supporting devices, and assisting with everyday IT requests.

Team Collaboration

You will work with operational teams and business users who rely on responsive and practical technical support.

Professional Development

The position provides opportunities to strengthen your experience in desktop support, Microsoft environments, user administration, networking, and technical documentation.

Key Responsibilities

Technical Support

Provide first line and second line support for desktops, laptops, printers, user accounts, business applications, and other workplace technology.

Hardware Support

Install, configure, maintain, and troubleshoot computers, monitors, peripherals, mobile devices, and other IT equipment.

Software Support

Assist users with software installation, configuration, updates, application issues, and general troubleshooting.

User Account Administration

Create, update, and maintain user accounts, access permissions, passwords, and basic security settings.

Network Support

Assist with troubleshooting connectivity issues involving local networks, WiFi, internet access, and connected devices.

Microsoft Environment Support

Support users with Microsoft Windows, Microsoft 365, Outlook, Teams, Word, Excel, and related productivity applications.

Ticket Management

Record technical issues accurately, track progress, update users, and ensure support requests are resolved within appropriate timescales.

Equipment Setup

Prepare laptops, desktops, and other equipment for new employees and replacement users.

Technical Documentation

Maintain clear records of equipment, support procedures, common technical issues, configuration details, and completed work.

Security Support

Follow company security procedures and assist with antivirus protection, software updates, password practices, access control, and device security.

Asset Management

Maintain accurate records of computers, devices, licences, accessories, and other technology assets.

User Support

Explain technical solutions clearly and provide practical guidance to employees with different levels of technical experience.

At least 2 to 4 years of experience in IT support, desktop support, service desk, technical support, systems support, or a similar role.

Technical Knowledge

Good understanding of Windows computers, Microsoft 365, hardware troubleshooting, software installation, printers, user accounts, and basic networking.

Troubleshooting

Ability to investigate technical problems logically and identify practical solutions.

Qualifications

A relevant qualification in Information Technology, Computer Science, Computing, Networking, or a related field is preferred.

Tooling

Experience using Microsoft 365, Windows operating systems, remote support tools, ticketing systems, and basic network troubleshooting tools.

Communication

Good written and spoken English with the ability to explain technical issues clearly to non technical users.

Mindset

Patient, practical, organised, security conscious, detail oriented, and comfortable managing multiple technical support requests while maintaining good service standards.

Pulled from the full job description

• Sick pay
• Company pension
• Private medical insurance
• On-site parking