IT Support / Service Desk Analyst

• Troubleshoot and resolve complex technical issues related to hardware, software, and cloud services.
• Configure, manage, and maintain macOS and Windows devices using Jamf Pro (Mac) and Microsoft Intune (Windows).
• Ensure compliance with security policies, encryption standards, and MDM protocols.
• Administer Google Workspace (user accounts, groups, permissions, and security settings).
• Support end-user requests related to Gmail, Google Drive, Docs, Sheets, Calendar, and Admin Console.
• Monitor and maintain IT infrastructure health across systems.
• Assist with patch management, OS deployment, and automation tasks.
• Manage user onboarding and offboarding, including device setup and access management.
• Maintain internal documentation, procedures, and known issue guides.
• Collaborate with support, systems administrators, and security teams to maintain uptime and improve user experience

• 4-6 YOE in IT Support.
• Experience with Google Workspace administration.
• Strong experience with Jamf Pro (macOS) and Microsoft Intune (Windows).
• Solid knowledge of macOS and Windows 10/11 environments.
• Experience with SSO, MDM, identity & access management, and endpoint compliance.
• Familiarity with networking concepts, VPNs, and troubleshooting tools.
• Experience creating technical documentation and SOPs.
• Strong communication, problem-solving, and time management skills.
• Experience with scripting (Bash or PowerShell) and automation tools.
• Familiarity with Zendesk or similar service management platforms.

Kronia is the next-generation partner for Digital Transformation. With the mission to accelerate the digital state of companies worldwide, Kronia® focuses on Cloud, Data and AI strategy and execution while delivering a comprehensive Cybersecurity framework and a comprehensive set of IT services. We believe in a high trust and performance culture that shapes how our professionals proudly represent our brand with every service and project we operate. Kronia® is the pioneer IT brand revolutionizing the workplace with an innovation ecosystem through talent, services, products and solutions with strong industry know-how and expertise. Our remote-native culture and systematic approach to developing modernized IT skills and driving high performance bring differentiated value to our clients. Kronia® is the place where the best tech talent on earth can secure a distinguished and personalized life and career experience.

Are you passionate about IT Support and looking for a role where you can learn, grow, and build your career? If you’re eager to develop your technical skills while working in a collaborative environment, we’d love to hear from you!

Kronia® is hiring an IT Support / Service Desk Analyst ) to join a growing IT Operations team supporting modern enterprise environments across London & Brighton (On-site).