Technical Support Officer (WSOH)

West Suffolk Council continues a journey of ambitious change and are committed to being more commercial. We have a vacancy for a full time Technical Support Officer (WSOH) to assist in the setting up of our new food waste collection service and to provide a dedicated customer contact point for all other aspects of our commercial operation.

This is a high-profile role and provides an essential first point of contact for existing and new customers; therefore, a professional telephone manner is essential.

Duties for this post include customer invoicing, amendments to contracts, mediating between customers and front-line staff, upselling and managing debt.

• To possess excellent IT skills and have proven experience of working with accounting databases and spreadsheets.
• Experience of dealing with customer complaints and service requests.
• Understanding of waste management products and services and their application in a commercial environment.
• Ability to manage extensive databases, maintain IT systems and provide accurate reports.
• Ability to work on own initiative.
• Knowledge of corporate financial management systems, creditor and debtor processes.
• Good understanding of motor vehicles and plant (to be able to engage with drivers reporting defects etc.).
• Good understanding of workshop loading techniques and principles.
• The drive and desire to improve the service we deliver along with the ability to work under pressure and meet deadlines, be highly organised, with diligence and accuracy, are vital for this role.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension
• Cycle to work scheme
• Car scheme, * Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme - contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• Life assurance - a payment of three times your annual salary
• flexible working options to enable work/life balance
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.