IT Helpdesk Engineer

• Provide IT support via telephone and remote support software
• Work to a fixed time scale
• Provide Office 365 support and administration
• Troubleshoot Windows Server and network issues
• Provide a high level of customer service to a wide range of users, including those with minimal IT knowledge
• Liaise with third-party software vendors where required

Technologies:

• Support
• Microsoft 365
• Network
• Office 365
• Windows

• Great customer relationship skills
• Task orientated and self motivated
• Experience with onsite troubleshooting of IT problems, at all levels from desktop support to infrastructure issues
• Experience with Microsoft 365
• Ability to multi task and work to a schedule
• Experience of Microsoft application support, such as Microsoft Office Suite
• Desktop, laptop and printer troubleshooting
• Proactive and self-motivated
• Previous experience within an IT support role for an outsourced IT company
• Microsoft certification or qualifications
• Ability to commute to or relocate to Glasgow before starting work

We are Euro Systems, one of the UKs leading independent IT providers, with our head office in Glasgow and offices across the UK. We provide IT support and telecommunication solutions that are first-class and cost-effective for our clients. We are a proactive, dynamic and close-knit team supporting over 500 clients across many sectors of the private business environment. We offer a relaxed, fun and fast-paced environment, career development and training plans for all team members, excellent career progression opportunities, 30 days holiday, a contributory pension scheme, private medical insurance, and a 9-day fortnight equating to 56 days of annual leave. This is a full-time, contract role based in our Glasgow office, working in person.