Working Student (gn) Customer Insights & Churn Analytics

• You analyze cancellations and contract terminations across our digital products and identify key drivers behind customer churn.
• You collect, structure, and evaluate churn reasons and customer loss drivers.
• You identify trends, patterns, and opportunities for improvement in customer and churn data.
• You support the analysis of customer surveys and qualitative customer feedback.
• You create reports, dashboards, and management insights for various stakeholders.
• You contribute to the development and implementation of actionable improvement initiatives based on analytical findings.
• You support the definition of relevant KPIs to measure customer retention and churn.
• You collaborate closely with Product Management, Sales, Customer Success, and other cross-functional teams., We stand for the compatibility of family and career! That’s why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

• You are currently enrolled in a degree program in Business Administration, Business Informatics, Data Analytics, Economics, or a comparable field.
• You have strong analytical skills and a passion for working with data.
• You approach tasks in a structured, detail-oriented, and independent manner.
• You are proficient in Microsoft Excel; experience with Power BI or similar reporting and visualization tools is a plus.
• You have an interest in data-driven business decisions, customer retention, and customer experience topics.
• You are proactive, collaborative, and possess strong communication skills.
• You have a good command of both German and English.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team! What you can expect, There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!