IT Field Support Technician - T2 / Second Line

Are you a calm, compassionate, and tech-savvy problem solver who thrives in dynamic environments? We’re looking for an experienced T2 / Second Line IT Field Technician to join our team and hit the ground running.

In this role, you’ll provide in person Second Line IT support across two Special Educational Needs schools in Leicester, helping staff keep systems running smoothly and ensuring our customers receive the excellent service they expect. You’ll be part of a forward-thinking, rapidly growing IT company headquartered in Wolverhampton.

Duties:

• Provide technical support and troubleshooting for computer hardware, software, and network-related issues
• Install, configure, and maintain computer systems and peripherals
• Set up and manage user accounts and access permissions
• Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall
• Collaborate with team members to resolve IT issues and implement solutions
• Document and track support tickets using our ticketing system, Freshdesk
• Assist with software installations and updates
• Conduct daily system maintenance tasks, such as backups and updates, PLEASE NOTE: Although our head office is based in Wolverhampton, this role is based in school/s in Leicester. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your duties. However, there will be occasions where you will be required to attend the office. This may include, but is not limited to, training, development and internal meetings.

• Level 4 industry specific qualification
• Demonstrable working knowledge of InTune
• Demonstratable experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.
• Strong analytical and problem-solving skills to diagnose and resolve technical issues
• Proficiency in computer hardware setup, configuration, and troubleshooting
• Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls
• Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos
• Resilience, compassion, flexibility and ability to work independently as well as collaboratively in a team environment
• Minimum two years of experience working in an in person Second Line IT Field Support role
• Methodical and well organised
• Full UK driving licence with no more than 3 penalty points and access to own vehicle
• Right to work in the UK
• Wiling to commute - the school based in Leicester. Before applying please ensure you are within a one hour commutable distance to LE3.

What we’d love

• Experience working in a special education needs setting
• Experience working as a Field Technician
• Experience working in an MSP (Managed Service Provider)
• Familiar with a structured, fast-paced, and professional working environment, * in person/field Second Line IT support: 2 years (required)

• Competitive salary, with a yearly review and structured pay scales
• 23 days annual leave plus bank holidays
• Additional sick pay
• Health Cash Plan - - with contributions towards dental, and optical expenses as well as a host of other benefits.
• Contributory Pension Scheme
• Commission depending on eligibility and available schemes
• 24/7 Employee Assistance Programme
• Training and career progression
• Discounts on gym memberships, Apple products, cinema tickets etc.
• Uniform provided
• Salary sacrifice electric vehicle scheme
• Microsoft Surface Laptop, * Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sick pay

Concero UK aims for excellence by taking responsibility, encouraging innovation, and working together. Our values support a vibrant culture where all staff take on stretching responsibilities, where ideas thrive, the status quo can be fearlessly challenged and good performance is valued. We work together effectively with all of our partners to make a greater difference for future generations.

What you need to do now

Are you looking for a role where you can help implement best-practice into a fast-growing Managed Service Provider? In a Company that won’t treat you like a number, where you will have a voice to make operational and cultural improvements. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Send us your CV and a covering letter. APPLY TODAY!

We are an equal opportunities employer. We aim to provide a workplace in which all employees are treated in a fair and consistent manner. Where differences are celebrated, and everyone is encouraged to be themselves. We will ensure, to the best of our ability, that employees and all others who have contact with the Company are not discriminated against, either directly or indirectly.

Conditions

Please note that this role is subject to conditions:

As an IT service provider that works closely with schools, we are dedicated to protecting children from harm and adhere to strict safer recruitment practices. We believe that each role involves engaging in regulated activity, as defined in the KCSIE 2026, and as such, all applicants will undergo a comprehensive vetting process. This process includes safeguarding and pre-employment checks, such as an enhanced DBS with a children’s barred list check, qualification checks, two satisfactory reference checks, a full employment history check (with explanations for any gaps), medical fitness, and identity checks. We may defer the start date if the relevant checks are not completed by the specified start date. Before the interview, shortlisted candidates will be required to disclose why they may not be suitable to work with children, and we may conduct an online search as part of our due diligence. After a successful appointment, applicants must complete mandatory training and continue to do so regularly to maintain our commitment to safeguarding children. Compliance with our safeguarding measures is a condition of employment for all employees.

The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it and have access to suitable transport for work.