Helpdesk Administrator

• Reporting to the Customer Service Manager
• Provide a professional FM Helpdesk service
• Receive calls and enter the details onto the CAFM system to enable the works to be completed
• Support the planned maintenance programme by generating jobs and updating the system when work is complete
• Provide administration support to the department
• Working 40 hours per week, Monday to Friday 08:00 to 17:00 and 09:00 to 18:00 (alternate weeks), Equans currently has an exciting opportunity for a Helpdesk Administrator to join our facilities team at North Middlesex University Hospital in Edmonton. This is a permanent full-time role working 40 hours per week, Monday to Friday, 08:00 to 17:00 / 09:00 to 18:00 (alternate weeks).

What will you deliver?

• Reporting to the Customer Service Manager
• Provide a professional FM Helpdesk service
• Receive calls and enter the details onto the CAFM system to enable the works to be completed
• Support the planned maintenance programme by generating jobs and updating the system when work is complete
• Provide administration support to the department
• Working 40 hours per week, Monday to Friday 08:00 to 17:00 and 09:00 to 18:00 (alternate weeks)

• Must have experience of providing excellent customer service ideally in a helpdesk environment
• Knowledge of a CAFM system desirable - we use Maximo
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use email, management systems, databases)
• Well organised and able to prioritise workload

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.