IT Engineer (Support Desk & Engineer)

We’re looking for a Engineer to join our Support team at Pixacomms, based from our Cardiff Head Office.

This is a hands-on technical role supporting a wide range of customers across Microsoft 365, cloud platforms, endpoints, networking, and telecoms environments. You’ll work closely with both customers and internal teams to troubleshoot issues, deliver excellent support, and help maintain secure and reliable IT environments.

The role is ideal for someone with MSP experience who enjoys problem solving, working across varied technologies, and developing their technical skills within a fast-paced and supportive team environment.

At Pixacomms, progression is a major focus within our Support Department. You’ll be given exposure to a wide range of technologies, supported through training and certifications, and encouraged to continue developing towards more senior technical and project-focused roles within the business., * Provide 1st & 2nd line remote support via the service desk across a wide customer base

• Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments
• Support and maintain cloud systems, user accounts, and security policies
• Assist with telecoms and VoIP-related support queries
• Escalate complex issues to Level 3 engineers, collaborating through to resolution
• Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base

• Minimum 2 years’ experience in an MSP or fast-paced IT support environment
• Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)
• Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting
• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
• Experience with RMM tools and service desk/ticketing systems
• Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting
• Strong communication skills with the ability to manage workload independently

To be considered for this role, applicants must:

• Be prepared to complete a DBS check as part of the induction process.
• Be based in the UK and able to attend the local ITCS office associated with this role.
• Have full right to work in the UK (we do not offer visa sponsorship).
• Provide accurate and verifiable employment history.

Why join us?

It’s an exciting time to join the Pixacomms team while we’re growing and gaining new experiences. Alongside this, you can expect:

• Progression Opportunities
• Personal development with funded courses
• Friendly and relaxed culture
• Free on-site parking
• Company events
• Generous leave package

Note: This job description and person specification will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines and accountabilities within which the individual works.

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Transport links

Pixacomms was founded on the principle of transforming businesses through strategic IT innovation and efficient telephony and communication. With a rich history marked by a passion for technology, we have evolved into a dynamic force in the IT & Comms services arena. Pixacomms brings a fusion of managed IT services and top-of-the-line Telephony and Communications systems.