Service Desk Administrator

• Managing incoming telephone calls, emails and customer enquiries
• Logging and coordinating service and maintenance requests
• Booking and scheduling engineer appointments
• Planning and coordinating engineers’ daily workloads
• Liaising with customers regarding appointments, access and job progress
• Supporting engineers with job sheets, paperwork and general administration
• Updating service management systems and maintaining accurate job records
• Monitoring outstanding and ongoing jobs and following up where required
• Communicating effectively with customers, engineers and suppliers
• Assisting with quotations, purchase orders and general service administration
• Filing and maintaining accurate company records
• Providing general support to the service and management teams

The successful candidate will have previous experience working in a busy administration, service desk, scheduling or coordination role and will be confident managing customer enquiries, coordinating engineers and keeping jobs moving efficiently.

You will be an important part of our service team, working closely with customers, engineers, suppliers and management to ensure our service and maintenance operations run smoothly., The ideal candidate will have:

• Previous experience in a service desk, scheduling, coordination or administration role
• Excellent communication and customer service skills
• Strong organisational and time-management skills
• The ability to manage multiple tasks and prioritise effectively
• Excellent attention to detail
• A professional and friendly telephone manner
• Confidence communicating with customers, engineers and suppliers
• Good working knowledge of Microsoft Word, Excel and general computer systems
• The ability to remain calm and organised in a busy working environment
• A reliable, professional and hardworking approach
• The ability to work independently as well as part of a team

Experience within the air conditioning, heating, ventilation, mechanical services, facilities management or a similar industry would be highly advantageous.

The Opportunity

This is an excellent opportunity for an experienced administrator or service desk professional to join a growing and established company and become a key member of our service team.

We are looking for someone who can hit the ground running, take ownership of their workload and become a reliable point of contact for our customers and engineers