IT Change Manager

• Taking a hands-on approach to daily Change Request (CR) ticket coordination, including but not limited to:
• Ensuring timely triage of new NCSC-related tickets created in NCSC’s various ticketing systems.;
• Ensuring timely closure of NCSC-assigned tickets and tasks in external ticketing systems;
• Ensuring rigorous documentation, coordination, workflow progression, and timely closure of all Change tickets;
• Participating in and making meaningful contributions to weekly change-related boards, including but not limited to:
• Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB), and Capacity Management Boards;
• Facilitating and managing Change Management-related meetings (e.g., CAB, TRB, RGB meetings):
• Demonstrating strong organizational and interpersonal skills by keeping meetings on track, ensuring all stakeholders are heard, and documenting actionable outcomes;
• Ensuring that NCSC members are prepared for weekly change-related boards.

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
• At least 3 years previous Change Manager experience, preferably in a Cyber Security domain;
• Proficient at using BMC’s ITSM suite.

Desirable:

• Cyber Security Domain Knowledge: be able to thoroughly assess Change Requests related to cybersecurity, understand their technical background, and quickly perform accurate triage and risk assessments;
• Knowledge/Experience of Cyber Security services (SIEM, NIPS/IDS, FPC, Malware and Forensics, Pentesting and Hardening, Vulnerability scanning), commercial tools and technologies;
• Technical background and hands-on experience in network (Cisco/Juniper), systems (Linux/Windows), virtualisation (VMware/Hyper-V), back-up and recovery solutions.