IT Support Administrator

• Providing first line IT support to colleagues across the business, both in-person and remotely
• Managing and progressing support tickets through to resolution
• Supporting Microsoft 365, user accounts, permissions and access requests
• Administering joiners, movers and leavers processes
• Preparing and configuring laptops, mobile devices and IT equipment
• Supporting device management through Microsoft Intune
• Assisting with Dynamics 365, Business Central and other business applications
• Maintaining asset registers, licence records and IT documentation
• Helping to keep our systems secure and compliant
• Identifying opportunities to improve processes and user experience

You’ll ideally have:

• Previous experience in an IT Support, Service Desk or Technical Support role would be desirable
• Experience supporting Windows devices and Microsoft 365
• Strong troubleshooting and problem solving skills
• Great communication skills and a genuine desire to help people
• Excellent organisation and attention to detail
• Experience working with ticketing systems
• The ability to prioritise and manage multiple requests
• A desire to bring ideas and challenge existing processes

It would be great if you also have experience with:

• Microsoft Intune
• Entra ID / Active Directory
• SharePoint
• Dynamics 365 or Business Central
• ITIL or Microsoft certifications
• Full training will be provided

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Free fitness classes
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Sick pay
• Transport links