IT Support Manager

My Client is looking for an experienced IT Support Manager to lead the IT support function, reporting directly to the CTO. The role will initially be on a 6-Month Fixed Term basis - with the potential to go Permanent.

This is a hands-on leadership role where you’ll manage the support team, drive service excellence, oversee key technology suppliers, and provide third-line technical expertise across cloud, infrastructure, networking and security., * Lead and develop a high-performing IT Support team.

• Drive service delivery, SLAs, customer satisfaction and continuous improvement.
• Manage vendors, contracts and technology partners.
• Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.
• Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation meet business and regulatory requirements.

• Proven experience leading IT Support, Service Desk or IT Operations teams.
• Strong Microsoft 365, Azure and infrastructure expertise.
• Experience with networking, cybersecurity, vendor management and IT operations.
• Knowledge of Cyber Essentials, ISO 27001, and IT security controls.
• Excellent stakeholder engagement and problem-solving skills.
• ITIL or relevant Microsoft/Cisco/CompTIA certifications are desirable.

Join a growing organisation where you’ll have the opportunity to shape IT services, strengthen security and compliance, and make a real impact across the business. The role will be based in their Manchester Office, with occasional travel to other key sites.