1st Line IT Support - Service Desk

IT Service Desk Analyst - 1st Line Salary - £29,000 Basic + Bonus York | Hybrid Working

We’re seeking a customer-focused IT Service Desk Analyst to provide first-line support across a busy and growing organisation.

Key Responsibilities

• Act as the first point of contact for IT support requests.
• Log, troubleshoot and resolve IT incidents and service requests.
• Manage user accounts, system access and IT equipment.
• Escalate complex issues to specialist teams.
• Deliver excellent customer service and meet SLA targets.

What We’re Looking For

• Strong customer service and communication skills.
• Knowledge of Windows 11 and Microsoft 365.
• Previous helpdesk, service desk or customer support experience.
• A proactive approach to problem-solving and learning.
• Full UK driving licence.

Desirable

• 1st Line IT Support experience.
• ITIL Foundation
• Experience with ticketing or ITSM systems.

Ideal for someone looking to develop their IT career within a supportive and fast-paced Service Desk environment.

What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4831463 - Ian

• Strong customer service and communication skills.
• Knowledge of Windows 11 and Microsoft 365.
• Previous helpdesk, service desk or customer support experience.
• A proactive approach to problem-solving and learning.
• Full UK driving licence.

Desirable

• 1st Line IT Support experience.
• ITIL Foundation
• Experience with ticketing or ITSM systems.

Ideal for someone looking to develop their IT career within a supportive and fast-paced Service Desk environment.